The FedEx Ship Center in Hawthorne, CA provides packing supplies, boxes, and a range of shipping services including expedited, standard, and economy options. Customers can have shipments held for pickup or schedule residential deliveries. The location is noted for its customer service, with multiple reviews describing staff as incredibly kind, helpful, energized, and willing to go above and beyond. Employees are reported to locate urgent packages after hours, assist with lost luggage, and call drivers to ensure timely delivery, often saving important trips or events. The manager is highlighted as exceptionally customer-oriented. While service can sometimes be slow, the people are generally described as nice and the service as good. The center is situated next to a Costco, with clear signage to its dedicated parking lot. Overall, experiences are frequently positive, with many customers expressing deep gratitude for the staff's timely help and assistance.
I haven't been here in a while. I've always have great experience with customer service. Mike W. was very personable and helpful. Pricing could be better.
October 2025
I had to return and item with a QR code. I was able to get in and out quickly. The customer rep was friendly and helpful. It was a great experience. I will use them again.
September 2025
Close to me, helpful, efficient and always courteous.
