The United States Postal Service (USPS) is the only organization in the country that regularly delivers to every residential and business address. With over 30,000 retail locations, USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses worldwide. This particular location at 12700 Inglewood Ave offers passport services by appointment only. Customers have had positive experiences at this USPS branch, praising the friendly and helpful employees. One customer, Jill, a window clerk, was described as going above and beyond to assist people, answering questions and ensuring a stress-free visit. Another customer commended the staff for their "A-game" service, with the process of applying for a passport taking less than 15 minutes. Despite some previous negative reviews, the branch seems to have improved its service, with one customer stating that the staff provided excellent assistance, such as offering tape and answering questions. The employees were described as polite, friendly, and even having a good sense of humor. Overall, this USPS location appears to be providing quality service to its customers.
Unfortunately, my experience with the lady with red hair and freckles was disappointing. The management and customer service could use significant improvement. Better communication, professionalism, and a more customer-focused approach would go a long way in creating a better experience for visitors.
July 2026
Terrible customer service even though they’re not busy. Helpful but with a nasty attitude.
June 2026
This place is horrible. They need to hold their employees accountable.
