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December 2023 by John C.
Woke up Monday the 12/11/2023 to find a screw in my tire. Took it to Costco auto on Hesperian in Hayward, to stand in line for an hour for the employee to tell me I have to leave it all day. The auto bay was empty and how hard would have it been to assist a member with a tire or recommend to put the spare on and they could work on the tire and I could come back. The next time I buy tires I find another place to go, but will still shop there for house only. You lost a customer for tires.
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November 2023 by Juniper Moon
The last 3 times I came here to service my tires went smooth and thorough job. I had to fix a tire that had 2 nails, replaced 3 tire sensors, and I had to repair a flat tire. Happy with each repair because they did a good job.PROS-Super easy to book online appointments-Bobby gave OUTSTANDING service and was extremely helpful with everything. He was patient, professional, gave me options, and made everything stress free. The other guys at the front desk were also very nice and helpful.-excellent warranty on tires
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November 2023 by Jennifer J.
The last 3 times I came here to service my tires went smooth and thorough job. I had to fix a tire that had 2 nails, replaced 3 tire sensors, and I had to repair a flat tire. Happy with each repair because they did a good job. PROS-Super easy to book online appointments-Bobby gave OUTSTANDING service and was extremely helpful with everything. He was patient, professional, gave me options, and made everything stress free. The other guys at the front desk were also very nice and helpful. -excellent warranty on tires
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October 2023 by Soroosh Toosi
Worst place possible!!! Go there and you’ll lose your entire day waiting and bagging them to give your car backHorrible customer service extremely disappointing
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October 2023 by Crystal L.
I have an appointment at 9AM. Took my vehicle in and said that it'll be done in less than an hour by a worker. As I was notified that my tires that I ordered was delivered to the store I made my appointment. My wait time overall was past an hour and on top of that. They did not confirm with me that my tires that I order was discontinued so they ended up putting other tires on without letting me know until they were done with the job. All 4 of my rims are scraped as my car is new. One of my rims in the interior side was also scraped. I do not think I will ever go back to Costco tire shop as I thought I'd give them a chance. My first and last visit! The price was not too well either. They are not careful with my tires... I am extremely unsatisfy in this whole experience.
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October 2023 by Sor T.
Worst place you wanna go for a service!! I had to wait over 3 hours only do a simple tire rotation. Extremely disappointing
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September 2023 by Serra Ano
thank youJulio ???helped me over the phonetires ordered shipment arrived Tuesday afterinstallation appt scheduled Friday afternoon running late had to inflate flat tire with nail embedded.Angel. ??????helped me when I pulled up to tire center bays.advised parkand check in insideJulio comment good thing I called earlier to alert I was on way running late for appt.all done out hour later.great experience all around. from ordering to installation.
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July 2023 by Omar B.
Tire shop opens at 9am not 8am. I was at Costco at 8:05 just to find out they open at 9am. Please change your yelp hours.
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July 2023 by yu wenhan
In the morning, I went to Americastire to repair the left front tire. They checked other tires and found that there was a problem with my right front tire. He said that I bought the tire at Costco and it should be under warranty. He asked me to make an appointment at Costco, and they would not remove the tire for inspection. . In the afternoon I drove to Costco and waited for 5 hours. Costco went to check my right front tire. The reply I got was that my tires are not covered under warranty because they were repaired at a non-costco place. This way I can understand! ! but! ! When I picked up the car they had replaced my spare tire on the front right wheel. And my normal right front wheel was pierced by a nail! ! All 4 tires were good when I drove by!!! They punctured one of my good tires and gave it back! ! Just to let me change costco tires! ! I will never use coatco for tire service again! ! !
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July 2023 by Karen L.
Terrible customer service response time at the tire center. I called in multiple times and no one pick up the phone. When they finally picked up, they put you on hold and forgot about you. I ended up having to go to San Leandro. They at least answer the phone on first try.
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June 2023 by Jung Kim
25 minutes to drop off my car for balance and rotation. Another 15 min in line to pick up my key. Only one person working the counter both times. When it was my turn the guy asked me to out side to the shop and ask. Another 10 min wait for installer to finish. Everyone here looks over worked, no one’s smiling. Seems trying to avoid eye contacts and conversation. Costoc seriously don’t care about customer service anymore.
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June 2023 by Bidur Khatri
I went to buy a battery for my Mazda 2012 which carries an Interstate 96R battery. The associate said that they have 2 on stock in the system but was lazy to find and recommended me to go the another store in Hayward. I was there and the associate says they do not carry that battery. I told him that he has 6 on stock and was referred from Fremont. And it was on the rack in front of him. He says, I am new and do not know that. Why he was there if he does not know what he has ? So annoying.Looks like COSTCO is not committed for costumer but for staffs's satisfaction.
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April 2023 by Jose Fernandez
Horrible customer service at this location worst employees at tire center?
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March 2023 by Shiloh T
Horrible service. Front desk is completely mismanaged, to the point where it raises concerns on their ability to do quality work on the cars. Avoid if you value your time and safety.
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February 2023 by Arindam Sinha
Terrible. All sales and ZERO service. Got my tires changed about 5 months back, at Hayward Costco. Recently one tire started leaking fast, so I called them to see if I could get it repaired quickly. It was an emergency.Impossible to get though to tire center on phone. One time I did, they said there were 3 people in line before me and I was put on hold. I had to disconnect after an hour, as they never came back on line.So I drove over at 7PM, while they close at 8:30PM.The person at the tire center counter brushed off any possibility of repairing the leak the same day. Apparently, they were about to close.OK, so I said how about tomorrow? Ah, if you want an appointment, it will be a week from now! If you want to do a walk-in, come tomorrow morning and line up. The line apparently often starts at 7AM while they open at 9AM. And if you are in line behind 10-15 people, you are out of luck. They only take 10-15 walk ins a day. Your turnaround time for walk ins is 5-8 hours, if you happen to get into the walk-in list.Throughout the interaction I tried to impress upon the representative that this was critical. My tire was requiring filling up every 6 hours to avoid going flat. He didn't seem to care. Make an appointment for a week out, or take your chances tomorrow early morning and hope the line is not too long. Who cares if you have to spend hundreds on Uber during that period, including, at the least, back and forth during the 5-8 hour repair window that should take 20-30 min? After all they are doing it free as part of the 'service' that comes with buying the tires from them! Meanwhile you take the inconvenience and the ride share costs. Free service for buying the tires like all tire outlets do? You will pay for an extra couple of tires while you wait for the 'free service'. And they don't even seem to care.Avoid this place for tires.