Empire Auto, a pre-owned, late model dealer located in Hayward, provides customers with a complete automotive experience at competitive prices. The dealership is dedicated to customer satisfaction and is passionate about luxury cars, aiming to share that passion with customers. Customers have praised the smooth and efficient purchasing process, with one reviewer describing the salesperson, Sammy, as "excellent" in helping them find the desired car. Another reviewer, initially skeptical about dealing with a local dealership, was impressed by Sammy's care and attention, feeling that they were not just a "dollar sign." The reviewers also commended the dealership's patience and professionalism, even during the lengthy financing process. While one customer was highly satisfied with their purchase of a Hyundai Tucson and the dealer's helpfulness and honesty, another reviewer cautioned that the salesperson, Sammy, may not disclose all issues with the vehicles, which can lead to unexpected repair costs. Overall, Empire Auto seems to offer a mixed experience, with both positive and cautionary reviews for potential customers to consider.
