Firestone Complete Auto Care in Hayward, CA has a strong reputation for providing quick, reliable, and friendly auto care services. Customers appreciate the fast service, often getting in and out within a few hours, sometimes even without an appointment. The staff is described as professional, knowledgeable, and courteous, with many reviews highlighting the helpfulness of the team, especially the service managers who ensure customer requests are understood and completed properly. The store offers a range of services including oil changes, tire sales, brake inspections, engine repairs, and AC diagnostics. Customers value the transparency and honesty of the technicians, who clearly explain issues and show proof of findings, which builds trust. The facility is clean, with amenities like free phone chargers and well-maintained restrooms that enhance the customer experience. Pricing is considered fair, especially when compared to other local shops, with some noting significant savings on diagnostics and repairs. Unlike some competitors, Firestone does not pressure customers into unnecessary services and provides straightforward recommendations. The combination of efficient service, honest communication, and a friendly environment makes it a preferred choice for vehicle maintenance and repairs in the area. Overall, Firestone Complete Auto Care is recognized for its dependable service and commitment to customer satisfaction.
Customer service was great. The employees were awesome very respectful and very welcoming. Thank you guys so much and God bless.
July 2024
Got in and out WAY quicker than at Costco Tire Center. Yes, it did cost me a couple hundred more than Costco, but it was all completed in less than a day without an appointment, and the can do an alignment!
June 2024
Awesome customer service! Got a flat, took it in, 30 minutes later, i was on my way! Thanks guys!
