Quest Diagnostics is a reliable healthcare provider that offers a range of services, including COVID-19 antibody testing, routine lab tests, pediatric specialty, glucose tolerance tests, and wellness screenings. The company's location inside Southland Mall is easily accessible, with an entrance at the back of the mall between Hometown Buffet and Firestone. Customers generally have a positive experience at this Quest Diagnostics location. The staff is described as understanding and accommodating, even when customers misread appointment times or arrive early. The phlebotomy techs have also improved, and making an appointment online is the easiest way to get in and out quickly, with minimal waiting times. However, there have been some instances of delayed service. A few customers reported waiting up to an hour and a half to be served, even when they had arrived on time for their appointments. This appears to be an occasional issue, as the majority of reviews indicate a smooth and efficient experience. Overall, Quest Diagnostics at Southland Mall provides reliable healthcare services in a convenient location, with a staff that is generally attentive and professional. Customers who make appointments in advance and arrive on time can expect a pleasant and efficient visit.
I misread the appointment time and showed up 2 hours early. The staff was very understanding and worked me into their busy schedule so I didn't have to come back later. May not be a big deal for them, but I appreciated their consideration for my time.
April 2024
Tech was amazing. Gentle and friendly. I made an appointment and I didn't even wait 5 minutes after checking in
April 2024
Fast service. Get test results in 1 or 2days. Extremely satisfied!
