Quest Diagnostics is a reliable healthcare provider that offers a range of services, including COVID-19 antibody testing, routine lab tests, pediatric specialty, glucose tolerance tests, and wellness screenings. The company's location inside Southland Mall is easily accessible, with an entrance at the back of the mall between Hometown Buffet and Firestone. Customers generally have a positive experience at this Quest Diagnostics location. The staff is described as understanding and accommodating, even when customers misread appointment times or arrive early. The phlebotomy techs have also improved, and making an appointment online is the easiest way to get in and out quickly, with minimal waiting times. However, there have been some instances of delayed service. A few customers reported waiting up to an hour and a half to be served, even when they had arrived on time for their appointments. This appears to be an occasional issue, as the majority of reviews indicate a smooth and efficient experience. Overall, Quest Diagnostics at Southland Mall provides reliable healthcare services in a convenient location, with a staff that is generally attentive and professional. Customers who make appointments in advance and arrive on time can expect a pleasant and efficient visit.
The lab technician would benefit from additional customer service training and should be more courteous to patients, especially new patients who are unfamiliar with the procedure.
December 2025
On time with appointment. Experience in medical field since can draw blood in a wink.
September 2025
Pretty good. Easy to download test result. Wait time not so good today, over half hour beyond my appointment time.
