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August 2025 by Nicco Sanders
Rude, always an issue where other shipping store fronts are seamless
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January 2025 by Brand Core
they lost my christmas gift package. knowing this shady group, they probably stole an 8 year olds christmas gift. don't ever use UPS for anything. this store will steal your packages and leave you without any recourse. tracking shows it was scanned in AT this location then never moved at all. thieves work here.
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October 2024 by Willow Luna
Amazing service, amazing staff, always hand me my mail with a smile and there to help with anything I need
Would highly suggest this UPS location in this area.
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September 2024 by Brittany Maldonado
This is my favorite UPS Store. Kanan (Sorry if I spelled that wrong) is absolutely wonderful! She’s always a joy to do business with and has been nothing short of kind and compassion to my family and I. She even checked in with me after I had a prolonged absence from getting my mail.
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August 2024 by Aaron Padilla
The worst experience I had today ! Came to return an item, but I forgot to tape the box which is about 6x4 inches and they said ohh we charge 1 dollar for the to tape it !! Are you kidding me ??? A dollar for a 6 inch srip of tape? Hell no never again
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July 2024 by Christopher Terrance Jones
I have had a great experience at this location. I have had mail box with for about 8 years. Never have any issues feel safe when I go there. Nothing has ever been lost when I have sent packages or returned packed from Amazon. Just a great expereince.
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July 2024 by Erik Nelson
Had a very good experience using their notary services last week. Speedy, thorough, accommodating. Most importantly, it was regarding some documents that reflected a difficult situation my elderly mother faces. The notary staff was very sympathetic and supportive, for which we are very grateful.
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March 2024 by Yami A.
went in to get a package shipped and the employee angel was very helpful. Definitely recommend this store.
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March 2024 by Nicole Silva
The employee Angel was very nice and cooperative with the questions I had.
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February 2024 by sumi seo
Bad services, not support and help.I asked fragile stickers, but they did not have it.Better go to the one close to the end of highway 92....
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February 2024 by jayniel singh
Don’t go here very unprofessional. Probably the worse ups store in Hayward. 0/10 do not recommend
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January 2024 by Khalil Aryan
The UPS store is my favorite to send and return packages or to send priority mails.The staff is very friendly and helpful and very responsive to there customers.
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December 2023 by Carol Leach
I had a very good experience this morning when I went to mail a package. The lady behind the counter was very friendly. I don't understand the bad reviews. Maybe if those people people didn't go in with an entitled attitude it would help. I will be using your store from now on. Thank you for making it so easy.
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December 2023 by K J
The customer service here is beyond terrible. I went into this location to drop off a delivery for Amazon and was greeted with terrible service by Juan. Upon looking at my package he instantly said the driver wouldn't take the box that was taped up. He refused to take the box and tried to make me purchase a box and tape from them. However, I was clearly advised by Amazon that I could return the items in the box as long as it wasn't damaged. Juan stated that Amazon was wrong and always says that. Juan overall attitude and demeanor was very disappointing and upsetting. He should never work in customer service EVER again. He should get a job that he actually likes to do. If Juan is really his name because he hesitated to tell me his name. I will never do business with UPS in life. If the only way that I can receive a delivery is via UPS I will NOT order.
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December 2023 by Guest
Friendly customer service. However, I must highlight a significant concern regarding strong odors that permeate the establishment. Upon entering, the overpowering scent was so intense that I nearly felt lightheaded. It’s not only unpleasant for customers but also poses a potential health hazard.I empathize with the employees who endure these strong odors during their work hours. It’s crucial for the management to address this issue promptly to create a better environment for both customers and staff. I sincerely hope that steps will be taken to resolve this matter for the well-being of everyone associated with the establishment.
