-
January 2024 by Martha Z.
I am absolutely livid with quest diagnostics right now. Specifically the Hercules location. I went to go get my California prenatal screening blood test done. One that only quest can perform. She had to poke me twice because she couldn't find my veins. Now, a week later (today) I get a call from my OB telling me that the lab couldn't run the test because the technician only had my name on the test tubes and didn't use two patient identifiers (this is a MUST and a standard for any kind of lab test). Also, I find this out on the last day I could get this particular test done and it's 4:30pm which means most locations are closed and I still would have had to drive to my OB office to pick up the lab slip to get this test done and would not have made it in time to quest to get blood drawn. If you need blood work done, don't go to quest. Find another lab that will ensure your safety. If they missed something so basic, how do you know as a patient that they're handling your specimens correctly?!? Protect yourself and your health and go somewhere else.
-
November 2023 by Lilly C.
I arrived at 7:35am for my 7:40am appointment and checked in via the link sent to my phone number. Booking the appointment online was easy - although if you are required to fast before your blood draw, getting an early morning appointment at this location may require waiting a few weeks. My appointment was the first one of the day and I was called in at 7:37am and out by 7:45am. Maira was the only employee in the entire facility (there is no front desk worker). She was very skilled and I felt minimal discomfort during the blood draw process.
-
October 2023 by THOMAS J.
Easy quick and painless. Ajita could not have been nicer. Highly recommended. My wife and I always use quest
-
September 2023 by Myra P.
This is a busy lab, but most of the times I've been there, there is only one staff member on site. She does all of the work by herself, and though she does her absolute best, there's no way it can all be done in time by one person. Even if you have an appointment, expect to have to wait.
-
September 2023 by Mo M.
Quest is general have the worst customer service there is. Can't reach anyone and results takes way to long. Next will ask doctor to use Lap Corp.
-
September 2023 by Violeta E.
If I can give them a 0, I would. This place is awful. I made an appointment, got a text confirmation, drove to the place & I was told I wasn't on the list. There is nobody at the front desk, so you have to wait until the person drawing the lab shows up because she's the only person in the place.
-
September 2023 by Tyrine Butler
They rarely have appointments available. There is only one person who works in this location. It does not mention that they do not accept walk-ins on the website, which is typically the standard at other quest locations.
-
August 2023 by Gina V.
This location is terrible. No one answers the phone. The operating hours on the automated recording list operational hours opening at 7:30 M-F I've been waiting for 45 min (8:15 am) and the door is locked. No one opens the door and no one answers the phone. It would be nice to have a local lab to go to but once again I'll have to go to out of area because this location sucks!
-
April 2023 by Jennifer L.
Agree with Missy G (5/27/21) that they are good with toddlers. Four stars is generous, but this place is better than the LabCorp places that I've been to and much, much better than Concentra also.What's great:Three-year-old Jenbert Jr was not traumatized by this event. Matter of fact, she said at bedtime that she's grateful for the "doctor" who drew her blood. Our phlebotomist was patient, made small conversation with Jenbert Jr, and explained what was going on. I don't remember her name, but she was good and Jenbert Jr didn't cry. If I can't get a pediatric phlebotomist, I'll definitely take this one again. Five stars for her.What isn't so great:We had a 10:00 appointment and still had to wait until about 10:20 to be seen. Check-in is self-service at a kiosk where you scan your appointment QR code, your ID, your insurance card, so nothing in the way of customer service. If you have questions, you're SOL because there's no one to talk to except for the security guard (who technically isn't Quest staff). Two stars for a DIY check-in with no customer service. They also seem short-staffed.
-
March 2023 by Raven Burton
Tina is very good and she gets the job done she needs more help asap
-
January 2023 by Aggie A.
Used to be great until 2021 during the pandemjc.It was not a big deal to schedule appointments 1-2 weeks in advance and even do drop-ins from 7:30 to 10 a.m..... In 2022, to schedule an appointment, I had to do it 4+ weeks in advance to end up with a 10 a.m. or later fasted blood draw. The appointments were also late: a 10 a.m. slot means the blood draw happened 15 to 20 min. later, assuming the phlebotomist didn't miss.Recently, I checked in to an appointment scheduled 1 week earlier. The receptionist did not process the paperwork or checked insurance coverage like they did pre-Covid. When I returned 20 min. later, the lab door was locked--see photo. When the door re-opened at the indicated time by the phlebotomist, the phlebotomist dealt with the lab order and sample paperwork in addition to the phlebotomy. The process took 15 to 20 min.The corporate practice changes have made things worse. Instead of 2 to 3 staff members, there seems to be 1 phlebotomist who seems to do the bulk of the work. The receptionist seems to only be a "greeter" and to assist patients with the appointment check-in.Will definitely check out other nearby labs: my dh loves LabCorp--he switched last year from this Quest.
-
September 2022 by Anna Villalobos
I took my mother for the first time here and it was great. We always went to lab core and recently it has been horrible. So definitely we will be coming back here. Tina the person who took the sample was fantastic
-
August 2022 by Jose P.
I had a excellent experience at quest in Hercules, Gita and Tina are very wonderful super friendly and very efficient , the location is extremely clean I would recommend 100% to everyone
-
July 2022 by Stephanie F.
I have always had a good experience in the Hercules Lab. Everyone was cordial and efficient. The patient's attitude is important when communicating with all employees. A smile to those on the other side of the counter, really helps. So for those who don't like the staff, be kind and say, "hello".
-
June 2022 by V s.
This place was great a couple of years ago. The staff working there now are rude and lazy. I showed up ar 315pm as a walk in only to be barked at "by appointment only". Zero stars.
