AutoZone Auto Parts in Hesperia, CA, is a well-known retailer offering a wide range of automotive replacement parts, including new and remanufactured hard parts, maintenance items, and car accessories. Customers generally find the staff friendly and helpful, willing to assist in locating parts and providing guidance. Several reviews highlight the staff’s knowledge and dedication, with employees taking extra time to identify and find the correct parts, even pulling up schematics for complex issues like coolant leaks. The store’s reward points program is appreciated for saving money, and the availability of a large inventory ensures most items needed for repairs or projects are in stock. Customer service experiences vary; some mention excellent, professional assistance, especially from managers who resolve issues quickly and politely. However, there are occasional negative incidents, such as a rude manager refusing a refund for a large cash purchase, though these are not representative of the overall service. Overall, AutoZone in Hesperia is viewed as a place where customers can find what they need for their vehicles, receive helpful advice, and enjoy a positive shopping experience.
Cashiers were very knowledgeable and professional.I had a good experience.
July 2024
The people they hire are not car people but I’ve been coming here for years . I know where to find my oil filter but I still tell them to go get it .
June 2024
AMAZING STAFF. I had a coolant leak from a hose that I could not seem to identify which made finding the part impossible. They took the time to pull up the schematic of my coolant system, identified the part, and located it and had it brought to the store. That is what I would call amazing customer service. Thank you.
