Frontier Communications offers fiber optic internet that customers find fast, reliable, and cost-effective. Many appreciate the strong performance and stability, especially those who switched from other providers. One customer highlighted the technician's skillful installation, though some noted issues with the customer support phone system, while praising the efficiency of the online chat. However, there are complaints regarding misleading information about TV service availability, with one customer expressing frustration over being told it was offered when it was not. Overall, customers generally enjoy the internet service, especially considering its competitive pricing and speed.
Absolutely horrible. Delayed equipment, broken equipment. Horrible customer service
July 2025
The worst service ever. I moved and did a transfer of service but 3 weeks now still no service. Tech kept going to the old address for service even though it clearly stated the new address.
June 2025
Frontier sales people have been at my door several times a year with a very caustic attitude. Even a No Soliciting sign has made them laugh out loud. Their comments, ‘we’ll keep coming back till you sign’ is harassment!! I’m a caretaker for a terminal husband.Hence, I’m writing to the Corporate office.
