“Had an exceptional experience with Carster. The manager nick went out of his way to get me financed right as I turned 18 with no credit history or proof of income! Could’ve talked the car down a little bit, sold with bare tires, bad oil, ripped carpet, car not clean but overall easy and over the top customer service! Buying a car is never easy or stress free but these guys went out of the way to make sure I got my new ride! Thanks a ton! Changed my life! 10/10 would recommend!”
“Great experience, straight forward and communicative. No upselling or aggressive sales tactics. Aaron was extremely helpful, never felt pressured. Would buy here again”
“Have a car to sell or trade? They pay top dollar and are so incredibly easy to work with. Julia B. called me and walked me through the process. Inspection and paperwork took less than an hour. Very pleasant experience. Thank you 😊”
“I had an amazing experience at California Imports. I worked with David Magerefteh and George, and both of them treated me with real respect from the moment I walked in. I came in looking at a gray Honda Accord, and honestly, my credit wasn’t the best, but they still went above and beyond to help me out. They explained everything clearly, didn’t pressure me, and made sure I left with a car I love. Super honest people, great service, and I’ll definitely be coming back again. Highly recommend!”
“Max made it so easy. Ask for him, he will shoot it to you straight. (Also, Joe is a fantastic finance guy. Very cool, no BS. You can tell he knows his stuff and likes people.)
I left with the car I wanted, for the price I wanted, with out a hassle. Thanks guys!”
“I bought my Jeep Compass brand new in 2018, and ever since then, Tarek has been my go-to service representative. Over the past 7 years, he has consistently delivered exceptional customer service that goes far beyond expectations. Tarek is professional, knowledgeable, and incredibly dependable. Whether it's routine maintenance or an unexpected issue, he takes the time to explain everything clearly, provides honest recommendations, and ensures the work is done right. He always follows up, keeps me informed, and genuinely cares about my experience. It's rare to find someone in the service industry who is this consistent, attentive, and trustworthy. Tarek has is the sole reason why I've stayed loyal to the dealership. If you want peace of mind and top-tier service, I highly recommend working with him.”
“*** Ask for Veronica Paco to guide you through what will be your most seamless car buying process ***
The last time I bought a car was over 10 years ago when I was in my early 20s. My dad had to come with me because I had no experience with auto purchases and my credit score wasn't up to snuff to get the best financing.
Fast forward to the middle of 2026, and I was getting ready to sell that old Honda Civic and upgrade to something newer. But to what? As someone getting ready to start a family in the next few years, I was identified that a crossover SUV would be the best fit for me. But industry equivalents such as the CR-V and RAV4 were thousands of dollars more expensive due to the success of the brand in this particular category, and these two in particular were not even made in Japan for some years and models.
This led me to the 2025 Mazda CX-5 - made in Japan, the last model of its generation, no active recalls, and competitively priced.
Ten years later and I STILL don't have any car buying experience but I have the internet at my fingertips to help me research exactly what cars I want to try prior to stepping in a dealership, how comparables are priced within the entire Socal region, and
how to use this information to help me get close to the actual price I wanted to pay.
I found four vehicles of interest at four different Mazda dealerships: Culver City, Long Beach, Huntington Beach, and Carlsbad. I test drove the models at other dealerships to ensure that I liked the cars and wanted to move forward. I really didn't have the time or interest in visiting each in person to negotiate. So, I used the contact forms on each of the dealership websites to begin negotiating with the price that I had in mind.
As to not put any particular place on blast:
One dealership wouldn't really budge on the price at all. Another one did and warranted an in-person visit. The third was just outlandishly dismissive and unprofessional with responses written in lower case and incomplete sentences.
The fourth was Veronica Paco who replied immediately and didn't waste time getting down to talking about an actual out-the-door price. Over the course of two weeks, I was talking to HB Mazda along with one other dealer and getting really close to the price where it was definitely time to buy either car before someone else got to it.
Long story short, I ended up going with Veronica because she had gotten me the best number and was transparent about no additional dealer fees and add-ons. I was only available to come in at a particular time and day.
This happened to be Veronica's day off but she met me there on time and had the car and documentation all ready to go. Veronica is a 20 year veteran of the industry and knew what she was doing: professional and accommodating, able to answer questions that I had about the vehicle, and even gave me her contact information in case I had any questions or concerns after driving off.
I spent only about 90 minutes at the dealership which I feel is quite remarkable. Veronica checked up on me several days later to see how I was doing and I absolutely loved the car. She made the auto buying process easy and transparent; in this new age where most dealerships have transitioned to email and texting in order to keep up with the times, Veronica stood out as a straight-forward and effective communicator.
I will definitely be recommending her and HB Mazda to my friends and family.”