JD Sports is a retail store offering a variety of items for men, women, and kids, located in a new, clean space at The District at Hollywood Park. The store features a wide selection of merchandise, including shoes and accessories, with some great deals such as AF1 sneakers for $65. Customers generally appreciate the store's product variety and the welcoming atmosphere from some staff members. One customer praised the staff for being friendly, helpful, and patient, especially when trying on shoes, noting an exceptional shopping experience with helpful recommendations. However, customer service quality varies; some customers report inconsistent experiences, with certain staff members not greeting or assisting customers effectively, and some feeling ignored while waiting outside the store. There are also issues with store hours, as the store often opens later than advertised, leading to frustration for customers waiting in the rain. A few customers mentioned that during less busy times, staff are less present or helpful, and some orders were canceled due to unavailability. Overall, while the product selection and store environment are positive, improvements in customer service and staff training are needed to ensure a better shopping experience and encourage repeat visits.
Tony provided exceptional customer service from beginning to end. I didn’t feel rushed nor pressured I felt like a local customer just wanting to buy some new shoes ☺and he help execute that seamlessly
October 2025
Love the different items available. Most of the staff are welcoming. Some need a little work on their customer service, but overall it's a cool place to shop!
