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February 2024 by Christian C.
Previously, for banking, I always went to Chase Bank in Woodbury Town Center, which is close to my house. At the end of last year, I went to Mitsuwa Market for grocery shopping and there was a Chase Bank in the mall, so I visited to this branch for the first time. A bank teller named Esther helped me with my banking, and she was very kind and handled it professionally. I was happy! So, from then on, I come to this branch to do banking, even though it is a bit far from my house. Besides Esther, the other tellers are all friendly. Highly recommended!
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December 2023 by Ella C.
Horrible customer service. Once you turned down the offer of opening a new account/ credit card, she turned into someone who is super rude and disrespectful. Don't go there!
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February 2023 by Ruseli O.
Bank of America has the worst customer service. It's Friday 4:30 and most other branches are already closed. There is one teller and 15 people in line. Manager said he needed to give his employees a break. They close at 5:00 so why break now. Been in line for 39 minutes only 2 people have been helped.
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November 2022 by chelsea l.
Rich hong terrible service also unprofessional. who ever see rich hong don't wast your time talk to him . Rich hong can't be trust . Go different brand better.
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November 2022 by Lanni66 Lanni66
My name is Lanni Nguyen and I have been banking with Chase for a long time as a loyal member. I am writing this review to warn others of Richard Hon from the investment department of this branch. He has not been honest with me and has been manipulative since my inquiry to open a CD account. Instead, he opened another account that was not in my interest and charged me $499 to close it. Richard Hon also misreported my income during the process of opening the account for his own gain. Be aware of this individual.
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November 2022 by S Yuan
The worst branch of Chase. I went there to deposit 4 checks. Their ATM machine ate a check and the check disappeared. I asked for branch manager for help. With a straight face, she said just call the 800 number, there is nothing she can do. Very bad attitude. I wonder whether Chase has manner training to their employees.
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September 2022 by Paul Dobmeier
This has been like this for months very inconvenient for locals .why won't they get this repaired?
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March 2022 by Jeremy Mozlin
I've consistently received good, quick service here.
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October 2021 by hai tran
Always greeted with a smile. Very courteous and friendly staff.
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July 2021 by GachaKef
Seriously the worst experience I’ve encountered with a bank! Staff not helpful in trying to open an account. Like the previous review by Patricia, if you’re not Asian, don’t go here. Took my business elsewhere
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June 2021 by Eric K.
I visted chase bank to explore my options for a credit card because my friend sent me a referral link to open a new credit card in case I was interested. I was assigned to this banker named Angela Yu who told me that I can't use the referral code at the bank. So I told her I'll open it on my own at home but she insisted to show me the benefits of the credit card. She then took my ID, went over the benefits, after which I told her I'd think about it and open it using the referral code once I make a decision later at home. A couple hours later, however, I found out on my chase account that there was a new credit card opened WITHOUT my permission. I clearly told her I would go home and open it on my own if I decided to go ahead but she straight out ignored it and opened it against my will. I did not sign any form of consent/form, nor did I give her any verbal consent. I called her back right away to clarify and she completely changed her demeanor , asserting that I wanted to open the credit card. But if that was the case, how can she not even provide me ANY information regarding when and how I will get the credit card? Her manager closed the account for me but this will likely affect my credit which I am very upset about. This is clearly a fraud and I hope no other people will be affected by such scam.
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May 2021 by Dawn S.
Life saver ATM Location. Super convenient in this plaza since some resturants only accepts cash. Quite a busy location on the weekends, but super fast service on the inside. A lot of parking too, next to a tesla supercharger as well!
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May 2021 by Jay jay Jimenez
Chole , she is the best ! She always helpful and sweet !! Best customer service - my name is britany (:
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April 2021 by Christine A.
I came on here because I just had the best and worst experience of my life at a bank right now. The best part was meeting this banks employee Lan. Lan was the most sincerely kind and helpful person I've ever encountered at a bank. They greeted us the moment we stepped in, asked how we were , helped us get our cashiers check, and made small talk to get to know us. When I got to my car I made the silly mistake of writing on the back of the check before realizing that it said you can't write there. So that's when the worst experience came into play. I walked back into the bank and went to my new friend Lan for help. I apologized and said I made this mistake to see if they could just make me a new check. Lan warmly said sure they would help me! They went to their manager and we're immediately berated right in front of us. The manager seemed to tell Lan to calm down or something like that and then literally went off on them right in front of us about how you shouldn't write on the back of the check! We were so shocked because poor Lan took all the heat when it was US who wrote there not them!! Then the manager went on to rudely dismiss Lan and come to lecture us on how there should be no writing there. I'm like okay great thanks for making me feel worse about my mistake can I just get a new one?? Then the manager just walked away and we were sent to another person to be helped to get our new check. I normally don't write much on Yelp unless I have a really amazing or really terrible experience. If the manager reads this I just want to say that you have a wonderful and talented young employee in Lan and that the problem isn't anyone there but you. I believe teaching should be a loving process not a discipline, especially in the work place. Lan followed all the expectations you had of them in terms of customer service and did not deserve to be treated that way at all, especially in front of customers. Please revisit the way you handle your employees when a mistake is made and realize you have amazing people working for you that also deserve your respect. Thank you for your time. And just to add, I gave this chase bank a 5 star review because of your amazing employee LAN!! : )
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October 2020 by Mehdi Kianiazar
They have a bad customer service, i mean the bankers, they just refer you to main chase customers service they don't want you to do everything yourself.
