-
January 2026 by Alyson Maxwell
This review is to acknowledge the excellent customer service provided by Michael. Yes, it took almost two hours to get my locked phone released by AT&T and to get my new phone set up with Cox, but Michael was very patient with us making the experience as painless as possible!
-
November 2025 by Erin Hatch
Michael was awesome!! Helped me set up my wifi start to finish. I started the process online and had my WiFi in my house up and running within 2 hours.
-
November 2025 by Mariano Pennisi
My name is Mariano, and I want to report an extremely poor experience at the Cox Store. The service is under my wife’s name, but I handled the entire process, including providing a signed authorization letter from her. As instructed over the phone by the representative named Sheila, I brought the authorization letter and presented her valid California ID. Even so, the employee identified as A.B. refused to give me the modem, despite the fact that I followed the instructions exactly as I was told.
Later, once the service was active, my wife was given a modem in unacceptable condition: an extremely old, worn-out, scratched, and visibly dirty device. The photos attached show the condition clearly. I can understand receiving an older model if there is no newer stock, but giving a customer equipment that is physically damaged and unhygienic is unacceptable for a company of Cox’s size.
The treatment we received at the store was negligent, unprofessional, and gave the strong impression of retaliation or bad faith after a prior disagreement with store staff. The manager identified as J.T. was present and did nothing to correct the situation or ensure we received equipment in minimally acceptable condition.
This was our first interaction with Cox after reactivating the service, and the experience was disappointing, improper, and entirely avoidable. I expect Cox to review this behavior and enforce proper customer service and equipment-handling standards.
Rating: 1 out of 5 stars.
-
November 2025 by Imail Box
What on earth happened? Everything I ever dreamed of happened to Cox. They are polite and helpful, they don’t charge and overcharge for their horrible equipment from the 80’s, they are fast. I can’t handle it. I have written letters about all these issues and more over the years and wow, they changed!
-
October 2025 by Brian Wang
Friendly services! Try the best to save money for me! Thanks Jason Quail Hill Cox Store!
-
October 2025 by 裴子琪
Excellent customer service! A.B. was being super nice and efficient!
-
September 2025 by Emir Karahan
Bad internet service
-
June 2025 by Sam Wilson
Very bad customer service
-
June 2025 by Keith Thursby
Stay away! Bad service, constant price hikes, no transparency. A terrible company and they don’t care. Just pay that bill.
-
May 2025 by Garry Kepes
Michael helped me as best as he could with the Cox systems. Michael was great, Cox is a monopoly in my area.
-
April 2025 by Scott King
I just wanna thank Michael and his entire team for going above and beyond and Remi the extra mile the courtesy professionalism just really blew me away. They made everything super easy for my family, easy parking and a clean facility make this place for all of your accessories highly recommend recommended five star treatment wow just wow amazing
-
February 2025 by GLG
Poor service for expensive internet. No help from the staff, very ignorant and unhelpful! Also very pushy about additional services!
-
February 2025 by Alma Lamoso
Bad service, i dont like.
-
February 2025 by Sreevalsan S Menon
Kathy was super helpful.
-
February 2025 by Valeria Perez Zimmer
Our WiFi never works even though we changed the box already
