Cox Store in Irvine provides ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices and accessories. The team helps customers upgrade their tech and explore exclusive deals on Internet and Mobile plans. Reviews highlight a very quick and easy process for setting up services, often completed within two hours or even less than thirty minutes. The staff is described as awesome, polite, helpful, and professional, going above and beyond to provide personalized support and explain everything in detail. Customers note the exceptional customer service, amazing treatment, and a clean facility with easy parking. The experience is summarized as amazing, with great speed and reliability, earning strong recommendations for this location.
Went to return small modem and was told we needed to return 2 wireless units, which we didn't have. Several back and forth with agent who eventually went to the manager who quickly fixed it.
January 2026
This review is to acknowledge the excellent customer service provided by Michael. Yes, it took almost two hours to get my locked phone released by AT&T and to get my new phone set up with Cox, but Michael was very patient with us making the experience as painless as possible!
November 2025
Michael was awesome!! Helped me set up my wifi start to finish. I started the process online and had my WiFi in my house up and running within 2 hours.
