Tuttle-Click Ford Quicklane is highly praised for its excellent customer service and helpful staff. Customers appreciate the staff’s willingness to go the extra mile, especially in difficult situations where other locations might have made excuses. Hector in the parts department is recognized for providing honest advice and solving problems efficiently, even taking customers to his office to discuss options and letting them use tools to install parts themselves. The service team, including Paul and Oscar, is known for professionalism and kindness, with Oscar offering quick scheduling, a complimentary Lyft ride, and sending a detailed video of the service performed. Customers also value the clean, well-maintained vehicles they receive after service, including car washes. The quick lane experience at this location is often considered better than other nearby locations, with staff like Sam and others providing outstanding assistance with repairs, including transmission work. Overall, Tuttle-Click Ford Quicklane stands out for its friendly, honest, and attentive staff, making each visit a positive and trustworthy experience.
Excellent customer service parts department thank you for your help and going the extra mile I was in a bad spot and they were able to figure things out difficult situation other locations just made excuses for me to go away. Hector parts department appreciate your help solving the problem an honest advice going forward...
January 2023
I had the best quick line experience in this location, way better than the Huntington Beach one.Sam I want to thank you for your assistance and awesome customer service, you are a lifesaver. I really appreciate your help with my Escape.Services: Transmission repair
January 2023
I had the best quick line experience in this location, way better than the Huntington Beach one. Sam I want to thank you for your assistance and awesome customer service, you are a lifesaver. I really appreciate your help with my Escape.
