Walgreens is a pharmacy and retail store where customers can refill prescriptions and shop for health and beauty products. The pharmacy staff are often described as helpful, kind, and accurate, taking time to ensure prescriptions are correct and answering questions. Many customers consider it their go-to pharmacy. However, waits can be very long, with lines sometimes exceeding 15 people and waits of 30 minutes or more, especially if not visiting right at opening. The drive-thru service is considered hit or miss. While some employees, including specific cashiers, receive high praise for being friendly, sweet, and providing excellent customer service that improves the experience, other staff interactions are noted as less positive. Customer service is generally viewed as okay, though there have been instances of incorrect pickups that could not be returned. Pharmacy hours are Monday through Friday from 8am to 9pm, with limited weekend hours.
