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November 2023 by Ticia T.
I just closed all accounts associated with Wells Fargo...they are so dishonest....i had fraud on my credit card....it took 5 calls to get it reversed on my account...then i was so frustrated in how Wells handled the fraud that i closed that account....After closing old credit card account...Wells reopened a new account under my name without my consent and placed the fraud charge on that credit card account...luckily i went online to make sure old credit card account was closed and saw a new account card had been opened under my name with the fraud charge added back on....i called 6 times and each time they told me its being investigated....i payed for the fraud charge so i do not get a late fee on an account i never approved for...i then hired " Nonono" to go after Wells...after Nonono sent a letter and fought for me...wells sent me a check for the fraud....i will NEVER have any account with the name Wells Fargo associated
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September 2023 by Josh G.
my branch open 6 days now 5 ~ extended hours now none!~ weekend open now closed 8 tellers now two ; un well fargo bank nt well !!! : ~~~( my loan: reviewed: approved: docs signed: request "where to disperse" seven calls ti poorest customer service ; 7+ calls / 3 x ... in 2 days ~ still no communication ;still no $... i am not ok with this poor customer service...
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July 2023 by Arshian I.
Natalie said i can't make a cashier check because i lost my driver license. i have a temporary and made a check many times with it within the last week. Horrible and rude service telling me no one will give me access to my money when i literally used it last week. She thinks she's too smart well i think she doesn't know jack.
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May 2023 by Marcia C.
Incredible service- had to make an appt but beyond that couldn't have had a better experience! Tom, Sr Premier Banker, was great to work with- no pushy sales pitch- very personable. Tellers also friendly & ready to help!
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December 2022 by Cameron P.
Walked in and asked "Concie" or "Consey" a simple "yes or no"question to know whether or not I should wait in the short line to be serviced. She disgracefully sneered at me saying "I'm busy", rolled her eyes and literally shooed me away with her hands before she could even hear my question. Her assistant looked incredulous and dumbfounded. I've never been treated with such disrespect and disdain in my entire life especially within a supposed esteemed financial institution. I have several large business and personal accounts with Wells and will be calling her manager personally to ensure ALL of my funds are moved and accounts closed. I'm truly in shock and expect Wells to hold her accountable. That type of behavior is opposite of how people should be treated.Wells Fargo, do better. Don't hire employees who hate their lives and take it out on important clientele. My interaction with Concie was nothing short of vile. Please train her on how to serve clients.
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October 2022 by J C.
This particular branch has very poor customer service. They are closed on Saturdays. They don't even open both doors to the bank when they are open-- only allowing one door in and out, I'm don't see why this branch is even needed anymore.
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June 2022 by Katherine W.
Wonderful experience with Daniel, who has been with Wells Fargo for 14 years and made sure we were well taken care of. It is such a pleasure to speak to people who are well-versed in complex systems, and I could tell that our transaction went more smoothly because of his experience with the banking system. Thank you Wells Fargo!
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July 2021 by Michael S.
Worst branch ever. Extremely slow, the line will stretch out the door and they have one maybe two tellers. The manager of this branch should be fired. Worst customer service I've ever experienced in a bank.
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December 2020 by David C.
Terrible customer service for the second time now. I refrained from leaving a review the first time because it didn't justify leaving a review for, however, after poor service a second time, I felt the need to leave a review. Manager 'Luis Molina' was absolutely no help and didn't even take the time to hear my situation. I went in to wire some money and he said that's by appt only. I offered to wait for the next availability but he said no, only appt. and that the next one is at 3:00. Wires don't clear after 2PM, it's around 12:00. (I also looked around and saw several employees hanging around their desk appearing to not be doing much / anything, including him until he had to be bothered to talk to me). It's unfortunate this branch is closer to my home as I will now avoid at all costs and drive to the further branch off Culver. The Culver branch has always been helpful. You would assume Wells Fargo would try and help their customers seeing as they arguably have the worst bank image out of all big banks... scandal after scandal and some managers just don't get it. Quick side comment, customer behind me overheard my discussion with Luis and as I was on the phone complaining to HQ, he said, WF is a joke and he is exploring switching over to Chase. I might join you buddy! Anyways, good job Luis Molina, you have a pretty easy job 'provide decent customer service' and you failed at every level. Drove over to WF Culver immediately after and was taken care of instantly.
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September 2020 by Edna M.
One of their cubicle-dwelling staff members - a hapa-looking muscle dude with the beady, close-set eyes - has been consistently unhelpful. Whether we're getting a debit card for our kid or getting a doc notarized - he just gives us the run-around. Needs some basic customer-service training, and a dope-slap.
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August 2019 by Patrick B.
Horrible customer service from the SERVICE MANAGER ( what a joke! ). To be specific, STEPHANIE CRIGGER. She has ZERO customer service skills PERIOD!. Simple questions about banking policies seem difficult for her to translate in a professional manner. She has no personality and is incompetent and should stay FAR FAR away from ANY interaction with customers, Definitely NOT an asset to this Wellsfargo location!
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April 2019 by Jennifer S.
I went here 4 years ago to get Pounds for an upcoming trip. It was smooth and highly recommended then no need to have an account with them. Called this morning to see if they have Japanese yen available and was assured they have some. Hurriedly went over after work and was told oh sorry you need to have an account with us. †Just a recommendation if your policy change and a person called to see what the current currency rate is maybe it is good to let the person know that you need to have an account now?
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November 2018 by Erica L.
What an amazing experience! Idean E. made my experience super easy and pleasant. He was polite and apologetic when his computer was taking longer than usual. This location was also very clean and all employees I interacted with were very friendly.
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April 2018 by Leslie K.
I'm not particularly a fan of this bank as a whole, but when the ATM machine ate a check I was depositing - the branch staff were extremely helpful. They don't have access to the atm's but they called that company, filed a claim for me and followed to make sure everything was resolved. Kudos to the staff here!!
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June 2017 by Liset G.
I don't usually like going to this bank, but today I went in and a banker named AGUSTIN AVILA helped me..... He was very nice and super helpful. Thank you very much Agustin for everything, my husband and I really appreciate it.
