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August 2023 by Chloe W.
Great service especially the manager lady I forgot her name she is super sweet and so helpful. I went in looking to get a new service and it was great so glad I chose to go to the Verizon in Martell ca
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March 2023 by Jess B.
So much for keeping business local. Showed up at 430 just to be told they were closed when online it states they close at 5. The only employee visible was a lady, whom turned us away saying they were closed. She stated they were closed due to her not having her lunch and that there was a line of people she was dealing with. There were approximately five people in the store, three at the counter with the employee and two sitting. She said that she was closing due to lack of her lunch. I'm totally okay with people saying they are closed but the way she went about it was not professional. She could've just said that due to her being the only employee available that she wasn't going to be able to assist us in the amount of time left before closing.
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March 2023 by Michele Hollingsworth
Helpful and knowledgeable staff. Comfortable and no pressure selling. I like that. Enjoyed the experience and every concern about my phone and plan were answered courteously. So far so good.
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March 2023 by Google user
Helpful and knowledgeable staff. Comfortable and no pressure selling. I like that. Enjoyed the experience and every concern about my phone and plan were answered courteously. So far so good.
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February 2023 by Ron Bouslog
The experience I had today with Angela at the Verizon store in jackson was very helpful and she was very knowledgeable of everything I asked, very nice and helpful.
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January 2023 by Katie Y
I went in to purchase 1 phone. The sales associate talked me into trading in all 3 phones on my account. She told me they were running a promotion and each phone would only cost $10 plus all activation fees. Silly me I believed her. I paid all that was due in store and left my phones. Lo and behold when I get my bill I am being charged full price for all 3 phones. This was a year ago and still is not fixed. Do yourself a favor and go to an actual Verizon store. This company is a scam.
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September 2022 by Christal D.
Came to this store for a new service. No one even greeted me after 20 minutes. I finally walked out. Poor customer service for the most expensive carrier.
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September 2022 by Michelle Eubanks
Be ready to waste a good chunk of your day here! Had an appointment and over an hour later I still wasn’t helped. If I didn’t literally HAVE to get a new phone I would have left
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July 2022 by Loki Elysian
I came in yesterday jun 24th around 1pm in hopes to get a new phone. Walked through the doors and not even a hello or a greeting what so ever. I sat down and five minutes later one of the employees asked what I was there for. I told her, she wrote it down and then that was it. A bit later she was able to help me. Apparently only two phones were in stock? Which I don't understand why and all I could pick from was galaxy a12 or galaxy a42. Not happy. I wanted the new Motorola and she said that since I was prepaid I couldn't get it anyways which was a lie cause it says prepaid on the website. While "helping" me she was also on the phone with her mother which is very unprofessional. I can understand on the phone with a customer but your mother?! smdh. Left unhappy and unsatisfied and instead went to the Verizon at Arden fair mall. They greeted me right away and were so helpful. I won't be going back to the Jackson one
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May 2022 by Michael Sudderth
Emyleen At Russell cellular helped me twice this week starting with may 12th and today Saturday the 14th . Excellent service, Answered all my questions and very knowledgeable. 5 STARS..Thank you.. Michael.
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May 2022 by JoAnne McLachlan
I have just had an outstanding experience at the Verizon Jackson store with Angela and I want you to know that she is a jewel when it comes to dealing with customers and especially those that are not tech literate. Make sure she gets outstanding rating
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May 2022 by Michael James Hansen
There's only two people working in the whole store. Wasted my entire lunch break the whole time they're just helping two clients.
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April 2022 by Becca Mazzaferri
Mariah was extremely patient as well as helpful in helping me with choosing a new phone and transferring everything over even tho I didn’t know my Apple ID password. Thank you so much for helping us out and going above and beyond!
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March 2022 by Maribel Reynoso
I am so grateful to have worked with Crystal today. She was she able to switch us over from our previous carrier seamlessly. She explained the process and any fees associated with our transaction. And she did it all with a smile on her face and a sweet disposition. Thank you Crystal! We will see you soon for our upgrades.
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March 2022 by Debbie Ruth
After weeks spending literally hours on the phone with Verizon customer service, Mariah got the job dine! Calmly, with purpose and was very pleasant! *****
