-
October 2023
We had to empty a storage unit a few blocks down, and the customer service was great, we called ahead of time so they knew we were coming . They had just the trailer we needed. We will be back.
-
November 2022
Representative leads you to believe you can pick up a rental outside business hours with self check in. The trucks are not labeled and the phone check in does not work. Wasted an afternoon, when they could have simply said we can’t accommodate you, go to Ukiah. But they didn’t do any of it. They wasted your time.
-
January 2022
Mike was extremely rude and wouldn't extend a simple courtesy of walking 20 feet to check the truck we rented for a $120 package we left inside! He said I could drive back to check myself which was a 70 minute drive! It's little things that make for a great experience! I guess U-Haul doesn't care about its clients!