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October 2023 by Frank X. Sanchez
We had to empty a storage unit a few blocks down, and the customer service was great, we called ahead of time so they knew we were coming . They had just the trailer we needed. We will be back.
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August 2023 by b Joseph
Friendly staff, also an auto shop!
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March 2023 by Michelle Thomas
Great customer service. Sells boxes and packing needs.
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November 2022 by Kimberly Tejeda-Lankford
Representative leads you to believe you can pick up a rental outside business hours with self check in. The trucks are not labeled and the phone check in does not work. Wasted an afternoon, when they could have simply said we can’t accommodate you, go to Ukiah. But they didn’t do any of it. They wasted your time.
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August 2022 by Talia Correia
They are very friendly
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July 2022 by Jamie Fullman
Great people and service here!
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January 2022 by Non R.
Mike was extremely rude and wouldn't extend a simple courtesy of walking 20 feet to check the truck we rented for a $120 package we left inside! He said I could drive back to check myself which was a 70 minute drive! It's little things that make for a great experience! I guess U-Haul doesn't care about its clients!
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July 2021 by mark Marquez
Helpful service from a fellow azle gentlemen
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June 2021 by Art Preusser
Mike Cubbage, the owner, is extremely rude and cheated me. Tried to fabricate damage, never did a walk-around on pickup. Reserved appliance dolly unavailable. No effort to locate one.
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April 2021 by Kate N.
Book a uhaul for a Sunday touchless pickup and they didn't bother to set it up on Saturday before they closed. Cost me an extra week to move. Unprofessional.
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February 2021 by Rick Dye
Couldn't get a price when asked over and over,the guy was drunk
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October 2020 by Maxwell M.
I went into this U-Haul location to buy some boxes and the owner, along with two small children, were not wearing masks. He had "Trump 2020" written on a whiteboard and outside the store he was displaying propaganda advocating police violence. Please don't support this un-American traitor. Take your business somewhere else and buy from someone decent!
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October 2020 by Walter Fritts
Great place.
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September 2020 by Faye P.
Went to the U-Haul dealership in Kelseyville 2 days before our rental to reserve a pick-up truck. We were greeted by a child between the ages of 10 and 12 years old. Tried to reserve the pick-up truck, spent 20 minutes with her and she couldn't get the job done. Apparently, untrained on the system... She told us to call her grandfather in the morning, which we did. We reserved the PICK-UP truck. When we arrived for the supposedly reserved PICK-UP truck, the mother of said child was cleaning up a 12 foot box truck and tried to give us that vehicle. She claimed that the box truck was what we reserved. We told her we didn't need a box truck and she became quite angry and apparently doesn't understand customer service. When returning the vehicle, there were several mistakes made on the rental agreement and I had to debate with the owner concerning errors in the cost of the rental. I will never rent from this location again. When Enterprise Rent A Car picked us up, our driver stated that our experience was a normal occurrence at this location. We spoke with neighbors who had similar experiences with this location. John and Faye
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September 2020 by Mark M
Friendly staff with good flexibility on rental options. Got a Uhaul in a pinch during fire evacuations, these guys had the truck. Only challenge is tire blew after 40mi on the road. Not sure if that's normal, they seemed to think so and just had us drive on it to destination. All feels a bit loose on the safety aspects, so there's pros/cons to that setup!
