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March 2024 by Elisia Belisle Sanchez
TERRIBLE SERVICE! LEFT IN TEARS
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March 2023 by James C.
Bait and switch scam. I went to the website for Budget rental and got on the chat with Riza. I told her I needed to rent a 26 ft moving truck. I gave Riza the zip codes for where I am moving from to my destination. I was quoted a good rate. I made the reservation and was transferred to someone to take my credit card information. The person there said I had reserved a 16 ft truck for that rate and if I want the 26 ft truck, that is a higher charge. I told them I have the chat log that states the rate I was quoted was for a 26 ft rate. He said there is no way I could get that rate for a 26 ft truck and made it clear he thought I was lying. I offered to send the chat log as proof. Nope, he said what I had in the chat log did not matter. This is a bait and switch.
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January 2023 by D Q
Open on Sunday with Avis car rental too.
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September 2022 by Neens S.
This review is not only for this specific location, but Budget Rental as a company. My husband booked a cargo van rental months ahead online. Our pick up reservation specifically was for this La Habra location at 5pm. We even received a notice the day prior, confirming our reservation details. The next day, we head to pick up the rental at 4:45pm, just as one of the workers was exiting the parking lot, informing us that the location closes at 5pm. We were confused because our reservation stated pick up at 5pm. We asked him if he had any cargo vans or trucks for rentals, as we had a full schedule and need for one right away. He told us he had no inventory, that we needed to contact Budget directly and he needed to close the gate. You can only imagine our frustration, as we had booked this rental months in advance and the worker had no intention of helping us. We called Budget and they informed us that their locations close at 5pm and basically one of their agents mistakenly booked us for the wrong time. At that point, they had no vans/trucks available, and they could not assist us until the next day. They were even going to charge some fee for a late or no pick up fee or whatever, until we had to complain that we didn't even get a van! How ridiculous. We had to scramble and call other rental places last minute and THANK GOODNESS for UHAUL down the street. They were able to get us a cargo van right away and their service was impeccable. Save your time, stress, money and don't ever rent from this place, if you want an easy and pleasant rental experience.
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August 2022 by Janet Fischer
These guys are awesome! I’ve rented from them for approximately two years nonstop and they always treat me with respect and awesome customer service
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July 2022 by Michael M.
Is less than one star a thing? Do not rent from the Budget Truck Rental in Fullerton, CA on Orangethroup Ave. The Manager Roxy was nice when we first rented but no help once the van broke down it was impossible to reach her, or the 1800 number only had a Robo answering service that was no help once we finally reached a live person they said that they could not help as Roxy was the only one who could help us. The next day Roxy called us and actually said because we did not call her she was charging a late fee, we explained that we tried and couldn't get through. The service mechanic arrived 6 hours after the request went in and when he go there he did not have the parts to fix the van. They charged us for the day lost due to the breakdown. After all this, they only want to refund 12$ no joke. Roxy's, "fleet," of trucks and vans consists of two a Van and a truck the rest were in the back area being worked on and out of service. It looked like they were taking parts out of two to make one work. If you go to this Budget don't say you didn't know.
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July 2022 by Jiwan Nyaupane
Nice and easy
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June 2022 by Anthony Cappadona
Always helpful
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March 2022 by Rochelle
I just want the manager to know Numbish is an amazing employee!!! He went above and beyond in my rental return. Thank you so much! Highly recommend this location!!
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October 2021 by Conrad Mayo
Everyone at the front counter are very helpful and professional,
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July 2021 by Daniel Quiros
Awesome service
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February 2021 by Lizet Cortes Reyes
Love to rent from here
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February 2021 by Martha Hernandez
Awesome customer service!
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February 2021 by Paul Tapia
Quick easy and simple
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November 2019 by byung min
Not recommended