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December 2023 by jose reyes
Wonderful and helpful staff. My experience was a difficult one with my insurance, but Stephanie went above and beyond to assist me with any inconveniences. I highly recommend this body shop to anyone.
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December 2023 by Gretchen Cole
Easy online quote, easy to schedule, made sure we got the right parts, great customer service & a beatiful repair. I'll definitely go back & recommend Car Star.
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December 2023 by Trevor Snyder
Stephanie was fantastic. This was our second car taken here. Super communicative throughout the process, I wouldn’t trust my cars to any other body shop!! You all need to give Stephanie a raise!Services: Exhaust
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December 2023 by Judy Kelley
Front and rear end damage...my car looks like new! Highly recommend them. Only took a week..
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October 2023 by Carrie Morrow
The communication was great, and even though it took a few extra days, they let me know each day about the progress. I’m mostly giving a high review to also say thank you - I got there right at 5:00pm with my one-year-old (I’m also 8 months pregnant) and was so afraid they wouldn’t let me pick up my car, but they helped me and worked with me! I’m so grateful! It’s so nice when a business sees you as a person!
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September 2023 by Stephanie Wilson
Here are some Before and After Photo's of the amazing work Carstar La Habra has done on this 2019 Toyota 4Runner. It had Damages to the left rear bumper.
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August 2023 by J Na
I want to give props to the general manager Mike for being a gentleman and being very understanding of my concerns regarding a warranty concern I had with a paint job. He was extremely helpful in educating me on the cause of the issue as well as providing excellent customer service. He was able to relate me and I respect him for being able to turn a negative situation into a positive. I definitely recommend him and his team of experts for any paint/mechanical job. Mike if you’re reading this, sorry for coming at you the wrong way. You were extremely helpful and understanding with me.
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August 2023 by john smith
A tire hit my bumper on a freeway destroying radiator, condenser and lots of plastic. Took my car to Carstar, Stephanie was very helpful. They fix it all in a week! Amazon doesn’t operate that fast lol . Honestly I thought i’ll have to use rental for a month. BTW I dropped my Enterprise rental right at the Carstar. Stephanie kept me updated via texts and left voicemails due to my work schedule. They even washed my black beast inside and out with a tire shine. Extremely satisfied, thank you guys!
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July 2023 by Stephanie Coombs
CARSTAR is a top notch repair facility. The staff is friendly, courteous and their communication is excellent! I was kept up to date on the repairs and costs even though it was an insurance claim. They explain things and answer questions. They even assisted with contacting the rental company while my car was being fixed. They go above and beyond; my car was also washed before pick up! A very honest business! I would recommend everyone use CARSTAR for any and all repairs of their vehicle!!!
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July 2023 by Alfonso Castillo
Great staff! Kept me informed throughout the entire process. My Toyota is running great! Thanks team Carstar La Habra
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July 2023 by Rey T.
Reliable auto body shop. They did a very good job with my damaged car. They coordinated with rental car office as well as the auto insurance. Well recommended shop!
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May 2023 by Fernando Chon
Brought my wife's car to CARSTAR after a small fender bender, starting with Dennis he was very helpful and got me set up quickly to bring my car in and get me a rental. Tito was quick with my paperwork and went over everything with me and answered any questions I had. While my car was in shop Brian was always in touch with me and giving me great updates. And my car was ready by the date given with no delays! Highly recommend!Services: Painting
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May 2023 by Jazzy Lopez-Vasquez
Brian G was very positive, knowledgeable, and was extremely professional throughout the whole process. He kept me up to date on the progress of my vehicle, and provided excellent customer service overall.Service: Body & Trim
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May 2023 by Zachary Dorf
Following an accident, I entrusted CARSTAR with the repair of my vehicle. I was given assurances by an employee that the repairs and gaps were up to industry and manufacturer standards.However, this was not the case. Over several months, I observed various problems with the repairs, such as increasingly visible gaps, fading paint, and paint that did not match the rest of the vehicle. It transpired that the employee who had made these assurances was no longer employed by CARSTAR and had misled me.Multiple acquaintances in the automotive industry informed me that my car had not been correctly repaired or painted. In the aftermath of another minor accident, I attempted to take my vehicle to a different shop. However, due to the substandard quality of the work carried out by CARSTAR, the new shop declined to work on my car, explaining that the car would have to be returned to the original repair shop due to the poor quality of the paintwork and repairs.Mark, an employee of the shop, was unhelpful and dismissive, and when I pointed out that pearl color vehicles require blending in a particular way, he responded condescendingly and rudely. While it is true that a normal paint color might not require such attention, the shop should not have dismissed my concerns and implied that it was not their responsibility to correct their shoddy work.CARSTAR is a participant in the guaranteed repair program, which means that they should have minimal contact with me, and their primary responsibility is to communicate directly with my insurance company. However, I have had to communicate with the shop multiple times, as they never meet the expected delivery dates and have demonstrated poor time management skills. Mark, in particular, seemed to enjoy belittling me and deflecting blame, rather than accepting responsibility for the subpar work on my car. He went so far as to criticize my travel plans while my car was being repaired and attempted to guilt me into accepting a flawed repair job. His attitude was incredibly insulting and unprofessional.I returned to CARSTAR multiple times to express my concerns, and the shop assured me that they would address the issues I raised. However, it was not until the end of 2022 that I received my car back, after numerous delays and excuses. Even then, CARSTAR failed to meet industry and manufacturer standards, despite receiving detailed information from me about the necessary repairs. The general and regional managers approved the car's return to me, but the issues persisted.Throughout this process, CARSTAR consistently blamed my insurance company for the problems and refused to accept responsibility. Only after I contacted my insurance company and they demanded that CARSTAR rectify the situation did any progress occur.Due to the inconveniences, constant headaches, and wasted time that I endured as a result of CARSTAR's poor workmanship, I have requested a refund of $3,000 that were spent on deductibles. Despite waiting for months, I have not received any communication from CARSTAR and the complaint that I originally filed with the Bureau of Automotive Repair is now being escalated since this shop has repeatedly ignored the state’s request for information. I hope that this matter can be resolved amicably and quickly to avoid any further complications.Services: Painting
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May 2023 by Ana VanGerpen
They treated me very well from when they received the car until they delivered it to me. Very kind, very cordial on the phone, very attentive when you arrive at the office. Everything was very good.
