-
December 2023 by Gabriel F.
I have serviced my Infiniti FX 35 here a couple of times. On my second time, I can't believe that they would steal the emblem on my engine cover. Now, i'm not sure if the service they provided me was legit or they just ripped me off, if they would even steal an emblem thinking I would not notice it missing. Stop acting low if you want costumers to want your service.
-
October 2023 by Jak J.
Came at 9:30am for oil change from Groupon. right now is 11am. And they still haven't brought my car to the garage. Doesn't matter how busy a business is, but waiting this long for an oil change(normally under 15 mins) is unacceptable. The man in the front has the nerve to ask me if I have a ride home, and that they may not get to it until 5pm. Nor do they take appointments for oil change. This whole oil change operation seems like a scam. I'm only here because of Groupon but had I knew it was going to take this long for oil change, I would have paid a little more and go valvoline..Don't recommend this place.
-
October 2023 by Diana L.
Worst place to visit. The people are rude and disrespectful. They don't honor the deals they put online. And one person in particular is the gentleman in front desk. Has the worst attitude if he hates his job then quit and get a better one. I would never recommend this place to anyone.
-
August 2023 by Quynh And Danny N.
I came to this location twice for an oil change and both times the person who I spoke with said they were busy and cannot do the oil change. The first time I went he said to come back early next morning to which I did, but again turned down for same reasoning. I also asked if they take reservations but they said no. I also noticed they did not have many cars at the lot and the previous person who came got turned away for similar reasons.
-
July 2023 by Dalton L.
Manager was very rude and unhelpful. I don't know how this guy has a job still. Also had no knowledge of my model car.
-
June 2023 by Nena MX
Horrible shop EVER! The guy who was at the office completely rude and disrespectful. I called in advanced to set an appointment and drove 50mins and he told me he was unable to take my car. Then, he stated if you're still interested you will need to be here tomorrow before he open the shop (7am) and made himself very clear saying if you want us to take your vehicle for the day you be here at 5AM. Time wasn't even an issue it was his attitude completely rude. WORST SHOP EVER KNOWN!
-
June 2023 by Laura Nieves morales
Horrible shop EVER! The guy who was at the office completely rude and disrespectful. I called in advanced to set an appointment and drove 50mins and he told me he was unable to take my car. Then, he stated if you're still interested you will need to be here tomorrow before he open the shop (7am) and made himself very clear saying if you want us to take your vehicle for the day you be here at 5AM. Time wasn't even an issue it was his attitude completely rude. WORST SHOP EVER KNOWN!
-
May 2023 by Sharlene R.
Listen to these reviews, DONT COME HERE. Dude tried to upcharge me after I said I used the groupon because he "usually charges $150" for the oil my car uses and said my car needed a special oil like Mercedes do. Nope, I know what oil my car needs, doesn't need to be upcharged $50 more that what I already paid for on groupon. He didn't try to say that on the phone when I called beforehand. Didn't even ask what kind of car. Probably didn't help me that I'm a young woman who came alone. It was also around noon and he said for the oil change I'd need to leave my car overnight. I said nevermind, left for a different car shop in Artesia and got it done in 30 minutes for $65 total. Thankfully Groupon refunds deals bought within 3 days.
-
April 2023 by Royal Tsi Tsi
Came previously and advised Gustavo Martinez I have a Groupon. He advised the Groupon was good for the oil change but asked Me to come back around 7 or 8 am. I drove again over 30 minutes for Him to tell Me it would cost an additional $40 + with the Groupon. Claiming He didn't know the kind of car I was driving yet He was talking to Me while I was in My car. Which is a 2016 VW Jetta and the Groupons states it covers it. I looked for one which specifies full syntheticService: Oil change
-
April 2023 by Paul Campbell
Never knew that a synthetic oil change would require me leaving my car there all day. So much for groupon
-
March 2023 by Melissa P.
HORRIBLE horrible horrible customer service. DO NOT COME HERE. The guy that works here, I'm assuming named Gustavo, hates his life and his job and talks to you as if you're inconveniencing him by taking your car in for their service. He will talk down to you and in a passive aggressive tone and in a degrading way. Don't bother wasting your time here!Valvoline does a WAY better job with WAY better customer service. Valvoline is also much quicker and will have you in and out in no more than 20 min. Trust me, it isn't worth using their Groupon and coming here. Gustavo refused to give me his name, didn't have a name tag on, and he hates his life and his job. He refused to provide an oil change and asked that I come back. When I asked what time he'd like me to return, he told me 12 but then proceeded to tell me he probably wouldn't be able to service me even if I did come back at 12. So I told him no and that I'd be staying and waiting for my oil change to be done now.He then proceeds to tell me that I have an oil leak and I asked him where the leak was coming from. He then said he didn't know and that he could check, but that it would cost money for an evaluation. This guy hates his job and makes it very very obvious. You will be treated as if you're inconveniencing him by taking your business to their business. Just don't.
-
December 2022 by Christine Tringali
I should have known when I walked in that there were problems, because there was a lady yelling at them as I walked in, because they overcharged her for oil. They tried to say that my oil filter needed replacing, and that it was on too tight, and that they would break it taking it off. They said I needed a different filter. So what if the filter was stuck? That doesn’t mean I need a different kind of more expensive filter. I stood up to them for trying to lie, and say I needed a new filter that wasn’t plastic. I called them out on trying to upsell me something extra. A loudmouth Karen that was a customer started acting like she worked there, and thought she could mouth off to me. That was cute. I videotaped most of her (couldn’t fit her in the entire screen) rant. When I began videotaping the crazy lady trying to tell me that I should just let myself get ripped off, they told me they wouldn’t render service AFTER they had already redeemed my Groupon.I called the cops, and they were VERY sympathetic. The one told me he would never have brought his car there, because look at how the place is run. He even mentioned their ratings, and asked why would I bring my hybrid in there? He said, sometimes it’s worth it to not use Groupon. Then we had a chuckle about the nutball customer inside who thought she worked there.Avoid this place. Spend more on getting your oil changed if you have a nice car.Service: Oil change
-
October 2022 by Bina P.
Gus was responsive from my call and accurate on everything. From the interactions he had with customers in the waiting room, he knew so many of them by name. Several people had been coming to him over the past 25 years. There's 2 incredibly comfy couches. There were outlets to charge phones. The place was nice and cool with a fan. The bathroom was clean. Gus greeted every single person with a smile and was happy to help! I can't recommend him and his shop enough!
-
September 2022 by Sam C.
I have gone to Elite Goodyear because of the Groupon specials recently. Unfortunately the last three times I haven't been able to simply redeem the Groupon, get the work done and get out the door. There is always an extra effort or part needed thus costing more compared to other car repair shops. No cost savings and estimates for other services are too high to consider. I won't be making the long drive over anytime soon. Disappointed.
-
September 2022 by David B.
Arrived to this location today ready to do my oil change, I called in advance that I would be on my way. Upon arrival I was told my vehicle could not be serviced because I had arrived late and that they had already booked 3 services and they were fully booked for the day. This was a terrible experience and a waste of time and gas to drive to their location. I drove almost an hour to the location for nothing. I would definitely not recommend the staff is rude and aggressive. My advice for future clients would be that If you don't want to get your day ruined and become very upset I would stay away!! Just a fare warning!!!!!