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October 2023 by Parker N.
First time visit. I will definitely be back. No more wandering around Lowe's or Home Depot. The employees here and knowledgeable and can get you exactly what you need, just like they did for me. I didn't even have a name for what I needed and the gent found it in 15 seconds x
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August 2023 by Eric S.
This review is for the window and door facility which is next door to the hardware store, but on the same lot. Came in with some old damaged window screens and asked if they could be remade in the exact same size and dimensions. The bearded gentleman behind the counter told me yes, they could and took some quick measurements based off the old screens I brought with me. Quoted me $37 per screen which is a very good price. The big box stores do sell do it yourself window screen kits, but they have really bad reviews and most people complain the frames are flimsy. For about $15 more per screen I was happy to leave it to the pros. I was told screen replacement jobs were being done in one week time. But I got a phone call the very next day telling me my screens were ready for pickup. I brought them home and I'm impressed with the results. Their strong, the screen is pulled tight, and they added pull tabs at one end which really helps with installation. I will be back to have more home improvement needs taken care of here. I will definitely consider using this location for a replacement patio sliding door and new windows in the future.
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August 2023 by Renee A.
Visit the store about a year ago. And as I walked in was not greeted or asked if I needed help. When we did ask for help. The lady was very short with us. My husband returned today and asked for help. Workers not helpful with him he explained what he needed, had to return the parts because they were the wrong ones. When he had explained to them it wasn't the right one. He was looking for something else they made. It seem like he didn't know what he was talking about. We are homeowners and fix our home for the last 10 years. He does have pretty good knowledge of what he's doing. Sad to say. We also seen them being helpful towards other customers more than us. Maybe it was the color of our skin. Love to support small businesses but this won't be one......
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July 2023 by Nick M.
This is a shout-out to Greg and David. These guys are awesome! I had some issues with connecting my fridge ice machine and they were more than happy to educate me and provide a solution. Awesome customer service! You can tell they are knowledgeable and super friendly wanting to help. They have a customer for life here !
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July 2023 by Vincent Johnson
They have that old-time store where any handyman can find the things they need for the small projects. Please utilize them, as the small businesses are dying, and we really need them. Excellent service, knowledge, and assortment of supplies.
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June 2023 by Lone Ranger
Josh is the successor if the outfit, he always aims to please
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June 2023 by Trebla E.
Great cust svc and the staff are very knowledgeable. Support local biz and skip the big box store for your plumbing needs.
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June 2023 by Joshua S
They have items that h depot and loughs don't stock. James does cost a bit more but it's a different experience with guys that actually know how to assist you and can answer questions
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June 2023 by A Naranjo
James has great customer service and has whatever you are looking for or can get you the correct parts.
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April 2023 by Alex
Very knowledgeable & helpful. Sales person explained the difference between items I needed to complete a bathroom project. I would highly recommend James True Value Hardware, La Habra, CA.
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March 2023 by Jose Aguilar
I can't begin to describe how helpful all the employees at James True Value were. They took the time, a bit of time, to assist me with my plumbing problem. Diagrams we're drawn, parts were put together. I left confident knowing I could resolve my plumbing problem that has plagued me for so long. A very big thanks to all at James True Value! This is now my go to store for home repair.
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March 2023 by Raymond W.
I needed to have some keys duplicated. They copied the keys immediately while I waited. Great service at a fair price. I prefer the personal service at a local, smaller business over the BIG BOX guys.
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February 2023 by Jay M.
They make it really hard to support their small business.I purchased a faucet supply line less than a week ago, it started to leak. My customer called me back to fix the leak, they didn't have the receipt I gave them for the part. I went back to do an even exchange, and though the supply line still had all the original tags on it, with the bar code, they wouldn't let me exchange for the same exact part. I had to purchase the supply line again. So not only do they charge more for their parts, they make it inconvenient when situations like this happen. I could understand it they didn't have a bar code to reference, but everything was the same as I walked out of the store with it the first time. I wouldn't have this problem at a big box store.
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December 2022 by Jimenez
Always ready to help. I've got multiple options. This is the only place that truly cares
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December 2022 by Juana B.
Wanted to have keys made quickly (and not have to hassle with big hardware store parking/walking, etc and was in and out in less than 5 minutes! Very friendly staff, too!