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September 2023 by Peter Romero
Good quality repairs & customer service. Cost is reasonable.
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August 2023 by Steve DeBellis
Great experience at this location at the recommendation of McPeek Jeep. We had a fender bender with our Jeep Wrangler and the experience from start to finish was very smooth. The repairs actually ended up finishing sooner than projected and communication throughout the process was great. Additional parts and labor were required after the initial estimate and they worked directly with insurance to work out payment. When we got the car back, it was washed and detailed, a nice surprise!The parking situation here is not great, we did need to double park when dropping and picking up. Also, while I appreciate the detail after the repair, way too much tire shine was applied which splattered all over the side fender. Not a huge deal but just something to note. I wouldn't hesitate to recommend this location, and would absolutely return (but hopefully won't have to).
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July 2023 by Christina G.
My side view mirror was smashed and needed to be replaced. I called a couple places and went to another body shop to get an estimate. The other place made me feel like I was wasting their time and I just didn't feel welcomed. So I called USA Auto Collision Center and they told me to come in the next day after 10am. Went in and met Johnny. He took a look at my car and provided an estimate. I felt welcomed and everyone was really nice. Even the guys working in the bays were attentive. For example, when I was trying to leave someone had parked behind me and blocked me in. One of the guys noticed and tracked the owner of the car to move it. I had my young son with me so the help was very much appreciated. I put down a deposit for the work and they ordered the part. Came back in 2 weeks and it took about an hour to do the repair work. The total cost was even less than what they had estimated so that was nice.
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June 2023 by reina rivas
Had a bad experience they been saying my truck will be ready and they keep lieing and they also always say I don’t have ur case someone else will get back to you and no one calls back I had to be chancing them
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April 2023 by Julie Cava
Brought my car here to get front bumper replaced. This family owned business is AMAZING & has the utmost INTEGRITY!I am beyond satisfied with the superb customer service and excellent quality of the repair. My car was finished on the promised date & time. In addition to the excellent repair, my car was thoroughly washed and detailed inside and out. Very impressive. I will definitely be a faithful customer here. Hopefully , not due to an accident…….but for any other elective repairs or services. I highly recommend USA AUTO COLLISION and they deserve 10 stars!!!
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November 2022 by Rose L.
I cant really rate them on their work, but boy if they thought because I'm a woman I'm was d*** they're wrong! They wanted to charge me $2,000 just for a bumper and this was a "preliminary" quote! I may not know much about cars but I know enough about being ripped off. Thank but no thanks!!
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November 2022 by Stephanie Nelson
This is hands down the best auto body shop my fiancé and I have ever taken our vehicles to. After being rear ended on the freeway at 50mph in our Chevy Colorado while completely stopped- we brought it to USA Auto Collision Center, as referred to us by the local Cadillac, GMC, and Chevy Dealership.The truck drives, looks, and feels like new. They even washed/detailed the truck after repairs and took out stubborn water and bug spots that accumulated over time in areas that were unaffected by the collision.The entire experience from getting a quote, to communicating over the phone and exchanging details was efficient.We never spent more than 15-20 minutes at most (often much less) at the shop even when getting the quote. Went in, got the estimate, asked us if there were any questions, we gave the estimate to our insurance and the rest was done.This shop & their team really know what they’re doing!We are so so thankful for the CARE, amazing work, and detail that was put into our truck.Johnny and his team at USA Auto Collision did an amazing job. We will definitely be back with our other vehicles.Services: Electrical
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November 2022 by Stephanie Valdez
This is hands down the best auto body shop my fiancé and I have ever taken our vehicles to. After being rear ended on the freeway at 50mph in our Chevy Colorado while completely stopped- we brought it to USA Auto Collision Center, as referred to us by the local Cadillac, GMC, and Chevy Dealership.The truck drives, looks, and feels like new. They even washed/detailed the truck after repairs and took out stubborn water and bug spots that accumulated over time in areas that were unaffected by the collision.The entire experience from getting a quote, to communicating over the phone and exchanging details was efficient.We never spent more than 15-20 minutes at most (often much less) at the shop even when getting the quote. Went in, got the estimate, asked us if there were any questions, we gave the estimate to our insurance and the rest was done.This shop & their team really know what they’re doing!We are so so thankful for the CARE, amazing work, and detail that was put into our truck.Johnny and his team at USA Auto Collision did an amazing job. We will definitely be back with our other vehicles.Services: Body & Trim
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September 2022 by Tiany N.
I was referred here when my car got hit on the driver's side door, the GMC dealer was backed up and gave me their #. I don't regret coming here at all, they are professional and did things in a timely manner. There was a hiccup regarding the pickup date/time of my vehicle but Sergio handled it very well and was reassuring. I have dealt with my fair share of shady car places and I promise you won't regret taking your car to USA auto collision center. My car door looked better than before and I will definitely be recommending them to all friends and family moving forward.
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August 2022 by Tiffany D.
My car was hit by a security guard on a golf cart and the bumper was damaged. This company got me in quick and repaired everything after a week, which was helpful because every other collision center would not accept the insurance of the security guard's company.
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April 2022 by Erod7 R.
I took our 2012 Civic Lx in for the front bumper repair. Later, they said more needed to be done, but was not necessary. I only had the bumper replaced & painted. It took a few days longer than expected, but Johnny Escalante, got it done and even though in a wash, polish and vacuum. Good Job Johnny, Thanks! Eddie & Gity R. La Mirada
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April 2022 by Xavier M.
So today I took my car in for a quote, needed bumpers repainted all around, bumpers only, no damage to vehicle just simply repaint and I was told since it has a ground effect kit "a factory option from Toyota" they won't work on my vehicle because the body guy wouldn't feel comfortable, comfortable with what? Doing his job? Smh so I asked ok fine I'll remove those cam I bring my bumper in and you only paint bumpers? They said no, bad business I guess they only want insurance jobs just to overcharge them, y'all know how the business goes but avoid these frauds.
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April 2022 by Andrea P.
I came here because my mother and my boyfriend both had repairs done here, so they recommended me. A few things I can tell you is don't expect them to reach out to you for updates. You have to call them and be on top of them. I get it, they're busy, they have tons of cars they're working on, but every time I called there was an issue with receiving parts a day or two prior which pushed back my completion date. Another tip is DON'T LEAVE ANYTHING IN YOUR CAR, and I mean anything. Take pictures of how you left your car and put time stamps. They left a sensor on my driver side door, which is photographed below, and when my boyfriend went to pickup the car he asked them about it and whether or not they forgot it and they told him, "it was already there, that's on YOU." We just wanted clarification as to whether or not they forgot to put something back. I cleaned out my car when I dropped it off and on top of that why would my Insert Key to Start Hyundai have a keyless entry sensor made by a Toyota company? It's just a little shady and not the most professional way of handling things in my opinion. But the repair looks great, paint match is great, took three weeks and I had to be on top of them about everything.
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January 2022 by John Clement
Our 2022 Hyundai Tucson was hit three week after we purchased it. Sergio and his team were absolutely fantastic in repairing, repainting and totally restoring or Tucson to its original factory conditions.Sergio , thank you so much!! You are so professional and knowledgeable. We are completely satisfied with the results achieved to return our car to be as we had driven it off the showroom from Puente Hills Nissan.You are the best and we totally recommend USA Auto Collision to everyoneServices: Painting
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December 2021 by Ken Chinn
Sergio and the team at USA Auto Collision did a great job fixed my truck perfectly
