The Goodwill Retail Store is a well-kept and clean small store that offers a good selection of everything. The staff's friendliness can be hit or miss, but the store has a strong theft prevention policy. While it's not surrounded by crackheads, occasionally someone will ask customers to buy them an entire outfit. Despite these minor quirks, the store provides a good way to spend time browsing through the lovely downtown La Mesa area. Customers often describe the store as a treasure hunt, where you never know what you might find. Many have found good quality clothes and furniture at decent prices. One customer even discovered the perfect writing desk for $25, with the back room clerk's helpful assistance in getting it into their car. However, there have been some complaints about a rude employee named Shannon, who was described as being rude to customers on multiple occasions. Despite this, the overall consensus is that the Goodwill Retail Store is a posh and well-maintained location, with excellent prices for quality goods, making it a pleasant shopping experience.