This Verizon store in La Quinta is an authorized location that provides mobile, 5G home internet, and business services. Customers can schedule appointments or place orders online for in-store pickup, free two-day shipping, or same-day delivery. The store can get busy, but the service personnel are frequently described as helpful, polite, honest, and professional. Multiple reviews highlight staff members who show great patience, expertise, and integrity, especially when helping customers who are less familiar with technology or who need account or phone issues resolved. Assistance has included fixing accounts, providing new phones and plans, and replacing a SIM card at no cost. The staff is noted for not talking down to customers and for treating them with respect. While wait times can occur, the store uses a text alert system to notify customers when they are next. The overall experience makes this location worth visiting for reliable and courteous service.
Went in to activate my iPhone I was having some service issues. Derek was the one helping me , he was very helpful and willing to fix my phone issue . And also his co worker Brett was helpful too. Thanks again guys !
May 2024
Derek is extremely helpful, honest, and filled with integrity. Give that man a raise and promotion. In a world where everyone lies for their own benefit, he help fix our account and get us a new phone.
Ask for Derek if you want someone honest
April 2024
Derek was very helpful and knowledgeable. I would recommend him to anyone going there for help.
