U.S. Bank Branch provides a convenient banking experience with multiple locations, though customer service quality can vary across different branches. While most tellers have been described as friendly and helpful, some customers have reported encountering abrupt and unhelpful staff, particularly at the San Jose branch. The transition from Union Bank to U.S. Bank has been described as neither fast nor easy, with some new customers experiencing issues with account management and other services. However, the branch does offer notary services, and one customer had a positive experience working with the knowledgeable and professional staff member, Rachel.
Always friendly and very helpful. They make me feel important!
July 2023
Disappointing customer service. Worst bank I have ever dealt with. The tellers are abrupt and either cannot answer questions or do not care to take the time. Very rushed. Will be changing banks. Was hoping the new location was going to be good but was a let down.
September 2022
We were in need of a notary service & found out that this branch offered it to their customers. Rachel was very knowledgeable, professional, patient & kind, it was our pleasure to work with her today and appreciate all her help?
