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December 2023 by Bill Raynolds
I have had numerous problems with the Orinda CVS regarding milk availability and quality. I have mentioned this many times both online and to store management. The availability has improved markedly, but the quality has not. When I complained to a manager, he said "we've had no problems with spoiled milk".This is very hard to believe given the number of times I've had, and two people I know have also had) unacceptable milk. One of my friends returned her milk and was told by the cashier that there was nothing wrong with the milk....she smelled it. It wasn't until my friend showed a picture of the milk in a glass with curds floating in the milk that she was allowed to return the milk for a credit. This was done in a grudging and disrespectful manner.Something should be done about monitoring the milk refrigerator temperature, along with periodic sampling of the milk quality. If your manager drinks milk, have him or her take some home and see, smell and taste for themselves.My experience with seemingly rude and uncaring staff and management, especially regarding milk issues, will cause me to patronize the Lafayette store instead of my hometown (Orinda) store.
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October 2023 by Lindy Vejar
False advertising on “free vaccines” You are required to provide your insurance information before they will administer.
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September 2023 by Laura Ni
I bought a pack of acne pack and there was nothing inside. It scammed me for $12. Very annoying experience. I have also had experiences in the past where the lipstick I bought was used before. It's really annoying
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July 2023 by Crystal Lynn (Crystal Lynn)
I've been to this store two times, the second time I came was at 950pm since it says online they close at 11pm, that is wrong. They close at 10pm. The first time I had ever been to this store they treated me as if I were a criminal. I had been shopping at Safeway right before I went to this location and I had a reusable shopping bag, better for the environment. Not only did the male worker literally follow me around but he kept looking in my bag and when I went to check out at self checkout, he helped himself to checking me out,at self checkout. And the best part is, right next to me was an older lady using self checkout and he didn't even look her direction. I love CVS just not this one.
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July 2023 by Dr. G A
This is an amazing CVS pharmacy. A+++I’m a doctor and I work with a lot of pharmacies but this is the best. I left VM for my patient who had COPD exacerbation. The pharmacist called me back within minutes to clarify the prescription. She was extremely professional and helpful. Again I work with a lot of pharmacies and this was the best experience I had. My patient is happy and will have the meds he urgently needs. 100% recommend.
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March 2023 by Leah Henrikson
The gentleman that helped my boyfriend and I this evening that checked us out was and is always extremely helpful and very friendly. He always reminds us about the monthly savings by being the loyalty rewards Cvs member thing you sign up for with your number and goes over each item what we saved. Very thorough and makes sure we see what great savings. We saved $17 $10 of which was my $10 off a month I get on or after the 4th every month so he explained. He is always so patient I’ve checked out with him a few times before during very busy times during the day and no matter how busy it gets he always makes you feel acknowledged and important not rushed. We need more customer service people like him in this world. So much of it has been lost it’s nice when you meet people who care and value there job you can tell when they do.
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February 2023 by Yvonne M.
The pharmacists and staff at this CVS are awesome! Detail oriented, helpful and proactive! After putting up with error after error at my local Walgreens, I finally decided to switch pharmacies and transferred to this CVS. My only regret is not doing it sooner. It's a little farther for me to drive but having peace of mind and not worrying about my prescriptions when I'm already not feeling well is so worth it to me.
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February 2023 by Stephani M.
Worst EVER experience in life at a pharmacy. I am a Lafayette resident. I use this pharmacy for my cancer response medicines, as there are many meds needed in this area. From nausea, to migraine, to pain, etc., there are many days I must visit the pharmacy.I chose CVS in Lafayette for ease and convenience as it's about 1 mile from my home, or less. The lady at the pharmacy portion is always so super sweet and helpful to me. But it ends there. They always cannot find my prescriptions, they have me listed twice so almost every time I visit I have to tell them that so they can find me and my scripts. If I don't, they tell me they have nothing for me and I have to show the text(s) I've received affirming they have them. I shouldn't have to work for my Rx needs. Today was extra special. As I was leaving with my purchase after the pharmacy I was approaching the counter to pay and I heard an overhead announcement saying, "Can the owner of a silver BMW report to counter and move your car you're blocking a person." I immediately went to the counter and claimed responsibility for the car, yet not blocking as I was in a marked space (a space I park in, as well as several others, every weekend when we go to Diablo Foods or pick up at CVS) and I said, "Hey, that's me, let me quickly pay and figure out what's up." Credit card in hand and purchase on counter. This younger clerk (probably about less than 20) said to me, "You're blocking someone and need to move." I said, "I heard that, can we pay quickly so I can figure out what's the issue?" He said, "But you're blocking someone." I said, "I am in a space marked with lines, regular parking, that I, as well as many others use all the time." He says, "Well it's marked 'no parking' and you shouldn't park there." I said, "That's not true. I park there along with others every time I'm here. I am local and I am aware of parking. I don't see any sign that says that." He told me if I cannot read I shouldn't be driving and also said 'Im local too, nice to meet a neighbor' in the most condescending voice I've ever heard. Is this what living in Lafayette is about? Having teenage cashiers ridicule, belittle, degrade, judge and parent you as you immediately respond to the announcement, claim responsibility and are ready to run out and handle whatever issue someone might have with your LEGALLY PARKED VEHICLE WHILE YOU RETRIEVE YOUR CANCER MEDS? He literally said to me, "If you can't read signs then you shouldn't drive!" Wow.Just wow.First: there is no signSecond: there are lines for parkingThird: residents park there all the timeFourth: it's available parkingFifth: 3 more cars were next to me when I leftSixth: you have lost my business for lifeSeventh: what a stain on CVSThere was a Lafayette police officer in lot as I left this situation not paying attention to this foolishness because it was FOOLISHNESS as the lines are there in lot for parking, there is NO sign and others were also parked there. What a terrible place and awful employee treating people/customers with disdain and hatred. I have kept my business (which is plentiful with my condition) with this CVS, but no more. I will move my business elsewhere. And will not allow teenagers to tell me to learn to read, stop driving and learn how to park. Horrible customer service. It's pretty obvious it's not just me.... Look at the reviews and rating.
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January 2023 by Rory Moore
Some of the pharmacy staff are very professional and some pharmacy staff are very unprofessional employees. Stephen in particular needs help with his customer service skills.
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January 2023 by Linda K.
It takes forever to get help at the pharmacy. I absolutely hate coming here to pick up anything because it takes on the average one half hour to get even someone to say hello and thanks for waiting forever.
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December 2022 by Connie S.
It's hard to say if this CVS is "worse" than others since it seems they're all pretty terrible. But this one is bad. It's dirty. Many staff members are unhelpful at best and rude at worst. And the pharmacy is a s*** show. They take appointments for things like covid shots and then have you stand there and wait for more than 30 minutes while they fill prescriptions for people who do *not* have appointments. What's the point of the appointment in that case?!
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December 2022 by Alisal Outlaw
Has large selection and most staff are helpful and kind while one followed me around store asking if he can help me when I have less then ten minutes to shop because the store hours were incorrect on Google saying to close at 11:00 when they close at 10:00 and follow me around asking me that really slow me down from trying to get my shopping done and as little time as possible it's really unfortunate when you're constantly profile because of your appearance because the tattoos I have he got the employee that follow me around would be extremely upset it's the same thing happened to him being African American so I don't understand why you do that to somebody else
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October 2022 by Laura L.
Worst pharmacy I've ever experienced. I've been stuck coming here for the last 15 years as my insurance carrier doesn't contract with Walgreens. Horrible customer service. Avoid if you can.
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September 2022 by Jennifer R.
This pharmacy is grossly understaffed. I just waited on hold for 43 minutes to talk to the pharmacist for a discrepancy in a prescription that should have been noticed by the pharmacist. There is often only one cashier. CVS, you are letting profits get in the way of providing essential pharmacy services.
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August 2022 by Wiley Sanders
Slowest pharmacy pickup in the Bay Area. Understaffed, and everyone ahead of you in line will seem to have some kind of problem. Do mail order if you can
