Lafayette Highlands Apartments, located in the charming suburb of Lafayette in the Bay Area, offers 1- to 3-bedroom apartment homes set amidst lush landscapes with views of Mt. Diablo. The community features amenities such as a pool, playground, relaxing spa, and BBQ area, providing a comfortable living environment. The grounds are well-maintained, and the community is generally safe and clean. Residents appreciate the professional and responsive maintenance team, especially a staff member named Cesar, who consistently provides quick and thorough service, fixing various issues efficiently. However, some challenges exist with the management company, Essex. There have been issues like unfulfilled promises of installing car chargers, frequent changes to parking policies, and confusing fees, including a disputed $300 charge at move-out. Essex's management has also been criticized for installing a gate that is ineffective for security, spam emails, and requiring residents to manage their privacy settings on their website. These issues demand time and patience from residents. Despite these concerns, many residents highlight the positive experience with maintenance and the overall community. Overall, Lafayette Highlands Apartments provides a pleasant living environment with attentive maintenance staff, though ongoing management issues may require some patience.
I had a few issues that I need to talk to a representative about… I was lucky to get AJ! She was smart, understanding and quick with a resolution! I will ALWAYS ask for her in the future! Thank you AJ!
September 2023
Our maintenance staff Cesar is fantastic. He is extremely professional, highly responsive and can fix pretty much anything! I am very pleased with the level of maintenance this complex offers.
August 2023
Cesar with maintenance is amazing. Had a request for a service and he was at my door in the next hour. Thank you for the good service.
