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“Can't say enough about Ryan, who dealt with several out-of-the-ordinary issues that I presented to him -- as well as a couple glitches in his own technical "toolkit" -- with exemplary patience and professionalism. He listened as I explained my situation and issues at a level far below his own, and offered all the options and alternatives/workarounds he could envision to get me to most cost-effective solutions.”
“The people working there have been nothing but kind and helpful, and I'm thoroughly impressed with their customer service! They're completely transparent and super friendly, I wholeheartedly recommend talking to them :)”
“Joe F. was just at my home. He came promptly and got our service connected very quickly. We are very fortunate to have him servicing our area. Thanks so much Joe for your professionalism as well as your courtesy. We certainly appreciate you!”
“The T-Mobile staff were extremely helpful when my phone stopped being able to read the sim card and connect to the mobile network. My new phone came in the next day, and they assisted in transferring all the data from the old phone to the new one. Thank you so much!”
“Myle Kim,
Superb at her job! Friendly knowledgeable, VERY patient (had added process of credit unfreeze, which I did not realize would be an issue ?). Offered me water and reassured me, so I wouldn’t feel rushed. Bought cell service, home internet service and cell phone face protective cover. Her manager, Gabriel, also helped with quirk in the process that was not Myle’s fault. He too, did everything with courtesy to both of us. Good team work is a pleasure to see! Most grateful! SJM”
“My phone is my lifeline for my career, and sometimes the smallest bugs can cause huge inconvenience. I went to this location after weeks of frustration and Zion was so helpful and kind. He was genuine, light hearted, and patiently took time to help me out. The gentleman working with him (Ciro?) was also gave very friendly service, helping Zion out as this was a unique situation. I’ve been with T-Mobile for about 8 years now and this is the first time I left an experience that was 100% positive. I’m not one to leave reviews but Zion and (Ciro?) really made an impression. Thank you!”
“Easily the best, most knowledgeable T-Mobile store in the area. Been shopping here for years and won’t be straying again. Speedy to deal with the crowds, and won’t push a bunch of unnecessary junk on you.”
“Excellent customer service, they really know what to do. I was talking to the manager and told me, it’s under new management two years ago. I really recommend this store!!”
“I had one of the best service here at T-Mobile in San Juan Capistrano by Ms. Myle Kim she was so patient, kind, and super helpful. I’m very happy to be a new costumer of T-Mobile and got an early Christmas present !”
“POM THE STORE MANAGER WAS THE ASSOCIATE THAT HAD HELPED ME WITH MY VISIT AND I JUST WANT TO HIGHLIGHT HER! She was very friendly, welcoming, professional, knowledgeable and just went above and beyond my expectations.”
“Just came in to get a new phone. Wanted to upgrade to a samsung s24 ultra, and David was more than willing to help me do that and fast as well. I highly recommend this store and David as an employee he made the painful process of getting a new phone simple, fast, and fun. David was extremely caring and engaged in conversing with me during the process. Thanks!”
“Expertise and efficiency is demonstrated while smiling faces assist even the most difficult issues. The quality of SanJaun Capistrano Boost Mobile is second to none.”
“Amazing customer service, transparent about costs and very informative on ways to save and what's best to go with. Will definitely use Blackstone Networks again!”
“When I entered the store, this young lady named Nancy, with a very beautiful smile and great personality approached me and took care of all my issues with a great respect and she made my day. I was having issues with my account and it was a great feeling knowing that Verizon and the employees value us as customers.”
“Super quick and helpful service.The second my Girlfriend and I walked in, one of the gentlemen IMMEDIATELY jumped up to help us.He was very friendly and personable, and gave a great explanation of how to set up my service.I saw another review claiming that the employees weren't attentive, and I did NOT find that to be true at all.One employee was busy diligently helping another customer, and the employee that was clear right away took care of us.Great experience.”
“I had a fantastic experience at this store. Madison was incredibly attentive and well-informed. After I explained what I was looking for, she quickly retrieved the exact item I wanted from the back and thoroughly explained all the details of the product. Alice was equally impressive, offering additional insights right away. Both made me feel very welcome and well-informed about my purchase. If you're looking for top-notch customer service, this is the place to go!”
“I had a great experience at this branch thanks to Azadeh! We had some issues with our plan and my mom needed a new phone. Azadeh helped us out as soon as we walked in. She was very thorough and called costumer service on our behalf and solved the issue completely. She was incredibly pleasant and understanding and ended up gave us really great option for my mom. I’d definitely go back to her again!”
10:00 AM - 7:00 PM
520 Spectrum Center Dr, Irvine
Internet Service Providers
“I visited the store 2 days ago and Hany helped me with a new ATT fiber internet account setup. Hany was extremely professional, knowledgeable, and Polite. He knew his stuff amazingly well - I was in & out within 10 minutes. I got ATT installed today and the entire experience has been outstanding!”
“It has been my go-to VoIP provider for over a decade, and their service has never wavered. The dedication they show in promptly addressing any concerns and ensuring top-quality calls is commendable. Backed by their friendly customer support and feature-rich options, I highly recommend VOIPO.”
“Cesar is the manager of this store and is the perfect person for the job. He gave me the best customer service ever! He took care of an issue for me that I have been working on with Cox customer service for months, since November 2023. Not once did he hesitate to help me and resolve the issue with ease and grace. He really took care of me like old school customer service. I could hear and feel how much he genuinely cares about his customers and sure took a heavy load off my shoulders. Cesar is an asset to Cox, I think he should be promoted to Regional Sales Manager. Thank you for your time and resolving the issue for me!”
“I had great customer service at the Verizon store today. His name is JOE, and he’s a very good person to handle your phone issues. Thanks again Joe for your help!”
“At first, I got painfully slow internet. Then I found out that you need a DOC 3 modem (I had a DOC 2). I bought a DOC 3 modem and now I get over 200Mbps. This is probably why so many people have such slow speeds.”
“Amazing staff. Walked in and was Immediately helped. Had concerns about my account payment going up. And one of the female workers helped me out (I wish I got her name but she was amazing) super fast and efficiently. She was super kind and tried to find the best options for me right away!Thank you for making my experience amazing!!”
“We went in for a billing discrepancy on our bill that appeared after we returned from our cruise. We knew that calling customer service they would give us the run around and try to day it was our fault. But upon meeting Felipe at the store he informed us that after looking at the bill he can clearly see it was not. So after being on the phone with customer service for over 30 min Felipe took over and made them realize that the right thing to do would be to pay the charges which were their mistake. Kudos to Felipe for his efforts and store manager Eric for wanting help. Regardless Eric said he would take care of it no matter what they say. Thank You Felipe and Eric. That’s customer service????”
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“Very patient customer service.
They answer right away and activated 2 lines almost immediately.Service works very well fast internet and calls without problems.
This company is very helpful to people who cannot pay high bills and still offer very good service.
I recommend to all friends and family porting all lines to Lexvor.”