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March 2024 by Kathie J.
Very cheap company giving cheaper prices to insurance companies to get their business (only concerned with profits). They no longer have staff either on phones or in their office (now check in on an iffy tablet). From experience I know that to go without an appointment means hours (literally) of waiting. I tried to get an appointment online. The 1st thing to fill is the reason. Mine was "other" (basic blood tests for a yearly exam). This was not acceptable as the "continue" icon would not function. The sequence was stated as 1-reason 2-location 3-when. I clicked on location and input that. Next took me back to reason. It looped reason to location and back eternally. I once accidentally hit a different reason and the continue button worked (but only for the wrong reason). Found a phone number (some, not all offices have one listed) and called but got a robot. All good til my name. I had to spell it and still it couldn't get it (English is my 1st language & I've no speech impediments). I wasted hours. Tried 2 different days thinking perhaps the system was down the first time. No luck. I finally called my insurance company and complained (let them make the appt and see). Instead they sent me elsewhere which was civilized with nice staff to check you in. I will NEVER go back to Qwest!
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February 2024 by Jacquelyn S.
Super sweet staff with excellent phlebotomists ! They even allow walk ins. I was turned down by 2 other labcorps , but the quest staff was very accommodating!
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January 2024 by Mary G.
I just left this place I was sent to do a drug screen for a job that wanted to hire me. The woman that waited on my was pretty and tall I didnt catch her name but I can tell you this she was the worst person who should be heping someone. She was rude and inpatient she was intrusive, mean, russed me through and treated me like I was guilty of something. I felt like she thought she was a police officer and tried patting me down. She wanted me to tale my jacket off which was really hooked to me top underneath. The sample I gave her was not enough and she made me pour it out it the sink. She wanted me to sit there so they can watch me for 3 hours untill I had to go again. She was the most hateful person I have met in years! I walked out and probably lost the job I was going to get because of her attitude. I will never go back to this place ever again. This woman needs to be checked because she is a night mare!
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January 2024 by Ash Z.
Closed 10 minutes early and ignored us knocking on door. We only needed a collection cup pickup that would take 5 seconds.
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December 2023 by Mariya De Oliveira
They are awful. The lady was as rude as one can imagine and in the end you couldn’t get the results because the name was misspelled
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November 2023 by Mark K.
If I could give this place negative stars, I would. Awful service...I had an appointment and they didn't honor the time.
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October 2023 by Daniel J. Kim
My appointment went smoothly. The digital self-check in process was seamless and efficient. The phlebotomist was courteous and professional.
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September 2023 by Jean Gibson
They shouldn't advertise walk ins when they only take appointments. We checked in at 947a. They never saw us. Didn't take any walk in between patients who didn't show up and they stopped working 10 min before closing. My mother in law sat not able to use a bathroom cause the doors were locked. She was fasting for the appt. Never got seen. I have never been to a lab like this.
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September 2023 by H Nee
Staff in charge was late for twenty minutes. No apology from the late staff. Just telling walk in patients not to wait.No one tries to keep the line in order. Could learn from the banks or airlines so a single line is formed for all the check in kiosks so order is kept to avoid frustration.Least they can do is extended their hours for 20 minutes to cover their being late instead of punishing those waiting for service.
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September 2023 by Kayleigh R.
Got me in right at my appointment time. Staff was extremely kind, thorough and helpful. Great experience! If you book an appointment you're in and out!
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September 2023 by Carol L.
Location is Laguna Hills, Taj Mahal. My doctor ordered quest to set me up for at home stool sample and urine sample. Quest gave me a large brown bag with some different vials and a white thing to put on the toilet for samples. Absolutely NO instructions. I went back to Quest and they then gave me directions. The next day I returned to Quest with my samples. They said no walk-ins on Saturday. Well, timing is everything with samples. I got the attention of someone walking around in the back and she said I needed to make an appt. At that point, I was really angry. There was no reason she couldn't just take my samples, which were marked with my name. I was a bit loud and she said to keep my voice down. Finally she accepted my samples. Not going back to this quest.
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July 2023 by Erin M.
I never really have issues at this location as long as I book the appointment online ahead of time. I found the morning is the best time. Even late morning can have a wait even if you have an appointment. The wait even with appointment has not exceeded 20 minutes past my appointment time though. You can check-in on your phone when you arrive. It's not the most welcoming of offices, but the staff is nice and I'm always out pretty quickly. There are rows of chairs in the waiting room and 2-3 check-in tablets. There is no receptionist now, so good luck if you have questions. I usually have straight forward appointments with my insurance and doctor orders on hand. Just be prepared and you'll be fine! I have tiny veins so I let them know which arm has the best luck and that I need a butterfly needle. It really helps to speed things up when you know your needs. This office is so much better than other quest offices I've been to.
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July 2023 by RE P.
I was immediately taken aback when I entered the Quest facility now located in the Taj Mahal building. The stark room was devoid of almost everything except several rows of chairs that seemed to have been sourced from a discount Asian supply house. There was no receptionist; no visible staff whatsoever. And the dozen or so waiting patients seemed oddly impassioned, as tho they had already been benumbed by their experience. I felt as if I had inadvertently walked onto the set of a B-grade sci-fi movie. Eventually I spotted a pedestal-type machine that demanded "check in here". I took my place behind a couple who seemed to be engaged in an epic struggle with the machine-they were cussing and swearing at it. (They apologized to me however, and I told them to take as much time as they needed.) Since I had an appointment; armed with the proper documents, and even a receipt that revealed that payment had already been made, I felt confident I would experience no problems. How wrong I was! The "machine" was unable to read the bar code, and successive attempts proved fruitless. Moreover, it demanded a "code" that was not identified as such on my official paperwork. WTF! I should point out that while I was locked in mortal combat with the "machine" a battle was being waged only a dozen feet from me. An attendant had emerged from behind a heavy, self-locking door to pluck an elderly lady from the crowd. The ladies' daughter insisted on accompanying her frail mother. But this only provoked a sharp rebuke from the attendant. The situation rapidly escalated. The daughter accused the attendant of employing unnecessary invectives, amongst other things. The coarse attendant eventually caved. And the situation defused. All this while I was standing at the pedestal "machine", waging my own silent war. Eventually the "machine" came to life: it informed me I was more than ten minutes late; that my appointment was cancelled; and that I'd have to make another appointment for another day! (Bear in mind I'd taken time off from work, and fasted for this routine test.) I confess I had never used Quest Diagnostics-I've always used Labcorp, which was always congenial and professional. How I came to be routed to Quest is uncertain. But what is certain is Quest Diagnostics reputation: it "set a record in April 2009 when it paid $302 million to the government to settle a Medicare fraud case...." It also "paid $241 million to the state of California to settle a False Claims Act that alleged the company had overcharged Medi-Cal, the state's Medicaid program ..." Other charges link Quest Diagnostics to faulty tests, high rates of errors, and unauthorized use of personal data. (Source: Wikipedia) I'm distressed that Ross Cortese's crown jewel, the Taj Mahal, has been converted into a less-than-stellar (and unfinished) medical building housing at least one disreputable organization. But you are free to make your own assessment; I already have. And you may be guided accordingly.
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July 2023 by Joleena Pauline Acolola
There is wait time despite having an appointment, contrary to what they promote “little to no wait time” if you set up an appointment and arrive 10 minutes early. This location seems to always be backed up and understaffed. The technicians work really hard to be respectful and provide good customer service despite being in a stressful environment. Not one person can be seen at the front desk. The only time you can talk to a real person to get any kind of assistance is when technicians come out to call patients, but most of the time they’re in the back assisting patients. Even then, they’re extremely busy and rushing. You’re basically expected to check in and do everything by yourself which may help with efficiency but also may be difficult for those that are not familiar with the digital kiosk technology.
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July 2023 by Chuck Y.
The building is due for a demo / rebuild. It did not feel clean in the waiting area. Not impressed with the friendliness of the staff. Check-in is all automated to save a buck. Good luck finding staff help if you need help signing in. Appointment was for 9:20am. If you sign in a minute late at Quest, you get to go home and reschedule. Finally got called for blood draw at 10am. The person drawing the blood was fine. Go to a Quest with a better overall review if you have a choice.
