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“Kathy is the best! Not only is she courteous and professional she's always greeting me with a smile. I'd like to think the United States Post office for having such a phenomenal employee such as Kathy.”
“Thanks to Mark at this USPS location, I always get exactly what I need done. He is always so generous with his time and his customer service, and helps me out whenever I have a question about packaging, or even packaged something incorrectly. I would highly recommend this spot to anyone, thanks to Mark!”
“My husband walked in here today to mail a chef’s knife that he had purchased to my brother. The guy at the counter could not have been more patient and kind in helping him from selecting a box to finding the cheapest way to get it there. The staff in this little office are the absolute best. Always friendly and helpful whenever I go.”
“I love this USPS location! Always clean and efficient. The staff is super helpful and the introduction of the self-help kiosk really cut down on the time spent waiting in line.”
“Highly recommend! We thought our AC was broken and were told we needed a replacement, until we called Compass Home Services. They gave us an honest second opinion and turns out we didn't need a replacement after all! We took their advice and had Compass repair the part at a fraction of what we thought it would cost.”
“I have lived in SJC for 22 years and LOVE this little post office. In all that time I have never experienced anything other than patience, kindness and cheerfulness from all the employees. It is a pleasure to go there. I reward them with chocolate at Christmastime, hint hint! Janet”
“This is probably the most fantastic USPS location I’ve experienced in my lifetime. The building is clean and welcoming, there was zero line, and the woman who helped me was competent and friendly. They knew exactly where my package was and everything could not have gone more smoothly. Thank you!”
“I've only had good experiences here and after today I thought I would spend my short waiting time to leave them a note. Here is why: -The staff is always super helpful and nice. -I got my passport here a few years ago with an appt. - super easy. - I walked in right at 5pm today and the doors weren't closed and they didn't turn me away. The manager was starting to close and asked how to help me with a weird shipping question. - this location takes debit and credit cards now! So happy that I was able to use this location again.”
“Once again I had a great experience. I had an address issue on one of my packages and Kimberly was able to locate it for me. Thank you Kimberly and Mark for working with me and for the quick correspondence!”
“I had an excellent experience with Ms. Norma at the Laguna Beach post office. She was incredibly helpful, friendly, and attentive to all my needs. Her professionalism and warm attitude made what could have been a stressful task much easier. It’s rare to encounter such outstanding customer service, and Ms. Norma truly went above and beyond to ensure I was satisfied. I highly recommend her and the Laguna Beach post office to anyone looking for top-notch service. Thank you, Ms. Norma, for your kindness and dedication!”
“I had a passport appointment. Tyler was friendly and super helpful. He looked over my application and noticed that it was incomplete and he took the time to help me. The whole process was quick and easy and I’m so grateful for the professional and knowledgeable assistance that I received.”
“It is wonderful and most convenient having a Post Office in the community. Best of all it’s a person you deal with not a machine. The times it is busy, other Post Offices are too.”
“I don’t know what people are complaining about. The individuals who work here are so nice and funny. Yeah sometimes there’s only one person at the counter and the line gets long but it’s a small post office. What do you expect. My dudes here are doing their best!”
“I would like to take this opportunity to express my sincere appreciation for USPS clerk Josh
I arrived at the post office just about five minutes before their closing time, with a particularly complex request. I needed to first use the self-service kiosk to prepare a prepaid Priority Mail envelope (which required purchasing postage and printing a label) and then go to the counter to mail my passport renewal documents to the Chinese Consulate.
When I first approached the self-service kiosk, I was completely unfamiliar with how to operate it. Josh noticed I was struggling, and despite the fact that it was already the end of the day, he came over voluntarily and patiently walked me through each step of the process. He explained everything clearly, ensured that my prepaid envelope was set up correctly with the right postage and tracking number, and then assisted me at the counter to prepare and send my package.
What truly impressed me was his extraordinary patience and professionalism. Even though by the time we completed the entire process it was more than 30 minutes past his scheduled closing time, Josh showed absolutely no sign of impatience. He maintained a calm, friendly, and professional demeanor throughout, making sure that everything was done correctly and that I felt comfortable with the process.
This level of customer service is rare and deeply appreciated. Josh not only demonstrated technical expertise but also genuine care for customers, going above and beyond to ensure I was taken care of. I am sincerely grateful for his help and hope that USPS will recognize his exceptional dedication and professionalism.
Thank you, Josh, for turning what could have been a stressful situation into a positive and memorable experience.”
“I visited this location for the first time, and the staff were incredibly helpful and friendly. They answered all my questions, and I was able to ship my package easily. It's a convenient and reliable spot.”
“Surprised to hear the negative reviews. I went in a few weeks ago and a lovely woman helped me mail a package to the UK - Friendly professional excellent customer service. I will definitely return to this post office for help.”
“This is not a USPS office, only a mail sorting location. Unable to assist with everyday mailing needs. Mail person informed me the service office is 2 blocks away next to KFC”
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“This is my first amazing time in USPS, kathleen
was great and helpful.
She took the ownership to help clients in the line efficiently.
Thank you.
George”