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December 2023 by Jordan S.
Thank you to Leneyah for making my experience smooth sailing. I have so much anxiety getting my bloodwork done. With her kindness and patience I didn't feel a thing and was able to make it through the appointment with no problems. It's much appreciated!
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October 2023 by Chelsey W.
I wish I would have gotten the name of the woman who helped me. She was so gentle I barely felt a thing. Also I had to bring my baby to my appointment and she was so accommodating and sweet about it. I was in and out within 10 minutes. Such a wonderful experience.
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July 2023 by Paulina L.
I have been getting my bloodwork done at this location for the past few months. Leneyah and the other girls there did an amazing job, you can't even feel it. I made the mistake of going to another Quest location one time and they did a horrible job, that left me with a scratch on my arm from the needle. I'll always go to this location from now on!
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July 2023 by S E Simon
Absolutely the best. I am in every 3 months. Staff is terrific. With appointment, no waiting.
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June 2023 by David E.
Made an appointment. They took me in 5 minutes early. Nice and friendly nurse. Barely felt the needle. Was in and out in less than 10 minutes. Highly recommend. Best of all the locations,
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June 2023 by Aniko S.
The quest location in Laguna Niguel is providing an excellent service. The Centralized Quest phone service needs to improve the routing of the incoming calls.
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May 2023 by George
I would like to express my heartfelt appreciation and gratitude to Lenneya, the laboratory employee at this location. Lenneya went the extra mile to assist us in getting the blood work completed, even when faced with challenges at the Mission Viejo hospital location. Lenneya's dedication and willingness to help, despite obstacles, truly stood out. It is this kind of exceptional service that makes this location my favorite, thanks to the high level of respect and professionalism displayed. I must also mention Gloria, who was also great at this location. Their positive attitude and willingness to go above and beyond have made this location the best one in the network. I strongly recommend hiring more employees like Lenneya to further enhance the outstanding service provided here
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May 2023 by Maria H.
The ladies here need more help; I love their kiosk but Quest needs a human who can help and the wait wouldn't be what it is. This used to be the only good location around and now there is no regard for patients and their time. Why? Can't find an appointment for weeks if you need to fast and if you walk in then you could wait hours without anyone helping you. If you wait, it could still be hours before you find out they can't help you (they may not have someone experienced enough to draw your blood). I had to come back days later because they didn't have qualified staff to help draw my blood and to top it off they had me wait a total of three hours to "makeup" for the mishap. I showed up at 6:45 (15 min before they open); someone unlocked the door and 7:04am. I was the only patient at that time. After overhearing the ladies' chip chat for about 10 minutes the office was suddenly full of patients and guess what?!! I had to wait nearly one hour because by the time their were "ready" for me all appointments showed up. Not only that, I had to come back because they could not find my order (doc sent it several times). I had to wait another hour again because I didn't have an appt (of course) because they didn't have anyone but one technician who could draw my blood. These ladies have no time to think or offer any sort of proper care.
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May 2023 by Erika M.
Make an appointment. Don't expect to walk in when they open and be seen, expect to wait 2 hours or more. I'm sure staff is nice if you make an appointment so just make it easy on yourself. Book an appointment.
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January 2023 by Jennifer Spitler
I get a little sick/nervous when I get blood drawn and today I went in fasting. Linae (not sure how to spell, but she said Lynn-A) was amazing and allowed me to lay down, she was patient and it seemed all 3 young ladies working there were very professional and kind to the patients. I will definitely use this location again.
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December 2022 by Carla R.
Really like the town center Quest lab. Linsey and Landnai ( spelling?) we're so kind and made the experience more calming. Thank you so much.
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November 2022 by Larry Geromette
"If you can't say anything nice don't say anything at all." I Have to go to Quest because that's where my doctor's send the order.
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October 2022 by Sydney Klecker
The staff is the nicest, I have to go there once a week and I love all the ladies that work here so much! Everything works out if you make an appointment which you need to do as a competent adult. Any complaints said about this office are just grumpy old people who have issues with their own insurance and can’t work a phone or have a problem with a company policy with Quest. Which has NOTHING to do with the kind phlebotomists that work there.
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October 2022 by Michelle C.
Always clean, quick and friendly! I usually see Lindsey and she is great! Afternoons are quiet, try to schedule appointment if you can around 3. It's always fast and I'm in and out. I don't think they take walk ins anymore. I overheard a staff member saying that just FYI!
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September 2022 by Samantha P.
They are always so fast and polite. I've never had a bad experience. When I need testing I know it won't take up too much of my time. Special thanks to rachel :)
