Petco in Lake Elsinore is a well-regarded pet store that offers a wide range of products and services for pets, including food, supplies, grooming, veterinarian services, and pet adoption. Customers appreciate the friendly and helpful staff, with several reviews highlighting exceptional service from team members like Ann Marie, Kim, Rebecca, Jackie, and Debbie. Ann Marie received praise for her outstanding grooming skills, especially for a large German Shepherd, leaving the dog looking happy and spa-like. Kim is recognized as a caring groomer who gives attentive care to pets, with many customers prebooking her appointments to ensure quality service. Debbie and other staff members are noted for their knowledge and patience, especially when assisting with fish and animal care questions. The store's customer service is generally positive, with staff providing guidance on products and saving tips, such as rewards programs. However, some concerns were raised about pricing policies, particularly a "cleaning supplies fee" that customers feel should be included in the service price rather than added separately. Availability issues were also mentioned, such as limited flavor options for certain dog foods. Overall, Petco Lake Elsinore is seen as a friendly, knowledgeable, and caring place for pet parents to shop and seek services, with staff dedicated to providing the best care for pets.
The people who work here amazing they love the animals. They love your animals and you couldn’t ask for anything better great care great customer service. It’s a win-win on both ends.
March 2026
The Petco I visited is staffed by friendly and helpful employees. Everything I came to get was easily found and the store was clean. I'm happy to be a customer.
January 2026
This location closes on time and the staff is friendly. I would give it a 5 but the fact that they only have 2 shopping carts affects the experience. If you are in a rush and you need to grab a lot of stuff get there early to get a cart.
