The UPS Store in Lake Forest provides a wide range of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. It is locally owned and operated, located in the Ralphs shopping center. The store is noted for handling Amazon returns efficiently and without annoyance, unlike some competitors. Customer service is frequently described as excellent, kind, helpful, friendly, and respectful. Staff members are patient, professional, and efficient, even when busy. They offer clear explanations for procedures like packing and provide good value, such as selling tape for customer use instead of charging a packing fee. While the experience is generally positive, the store can get very busy, leading to a wait and sometimes a line out the door. Parking in the shopping center can also be a slight hassle during peak times, but it remains a short walk. The overall service is considered refreshing and superior to other nearby locations, with staff gladly accepting returns and performing services like Live Scan promptly and well.
The young lady in the store (with the scarf on her head) was very knowledgeable, fast and courteous, and knew exactly what to do. What a present experience that was.
May 2024
Came in and Michael was really great. They get many amazon returns to deal with during their regular business and he deals with things much better than the local competition, who are normally annoyed by doing these types of returns. Thank you for your kindness!
May 2024
Self drop off kiosk for Amazon is amazing Friendly staff and less wait times Highly recommended
