The UPS Store in Lake Forest provides a wide range of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. It is locally owned and operated, located in the Ralphs shopping center. The store is noted for handling Amazon returns efficiently and without annoyance, unlike some competitors. Customer service is frequently described as excellent, kind, helpful, friendly, and respectful. Staff members are patient, professional, and efficient, even when busy. They offer clear explanations for procedures like packing and provide good value, such as selling tape for customer use instead of charging a packing fee. While the experience is generally positive, the store can get very busy, leading to a wait and sometimes a line out the door. Parking in the shopping center can also be a slight hassle during peak times, but it remains a short walk. The overall service is considered refreshing and superior to other nearby locations, with staff gladly accepting returns and performing services like Live Scan promptly and well.
The service was fast and the vibes were pleasing, especially Danielle and her colleagues that took care of me
August 2026
Been coming here for years,Sean is the best,great customer service and professionalism with a smile.We come here for our UPS needs but come to find out they do Amazon returns also,we had no idea so instead of driving all the way to Whole Foods in Irvine we can do everything here.Thanks Sean for taking care of our community.
August 2026
Best service I’ve ever had at a UPS location. Danielle was so wonderful
