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February 2024 by Richard A.
Ingrid, who helped me at the store was extremely professional and helpful. We have been with AT&T for 20 years and had several extra accounts and numbers that we no longer needed and she walked me through the entire procedure. She definitely deserves a promotion.
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January 2024 by Martin R.
This store hirers young people who are rude. I've had aT&T for 20years and about to change providers due to lack of respect for people and companies as myself that have been loyal customers to be treated like #!@?. AT&T should value us older more wiser consumers who have helped build there customer base.
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November 2023 by Jide B.
I did a trade in for a new phone online. They gave me the option to either ship the phone through the mail or trade it in in-person at a store. I get to the store and I end up waiting about 20 minutes to be served even though there more more employees in the store than customers. Whatever. The guy helping me was polite enough but his tech wasn't working so he had to go to the back and get another one. A little frustrating but whatever. He enters the trade in information into his tech and tells me that it says m my phone has already been traded in. The phone that's sitting on the table in between us. He speaks to another employee and they tell me "you're supposed to ship this back." I explain that online, it told me to go into any AT&T store, he tries to tell me that I have it wrong. I pull up the actual email from AT&T, attached, that tells me to go to any AT&T store and trade it in. He speaks to another employee and this employee tells me that I have to contact customer service and get a box for shipping. Sorry. This store wasted my lunch break. I call customer service and they tell me that the store should have accepted my trade-in, they don't understand why they didn't. Overall just a very frustrating experience. Would not go back.
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October 2023 by Sarah Burke
The female store manager acted like we inconvenienced her for coming in. We won't be back.
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August 2023 by Monica C.
BEWARE THIS IS A RETAIL STORE NOT THE ACTUAL CORPORATE ATT STORE. Went to upgrade my phone, initially the process was smooth and the girl did it in no time. She checked my phone thoroughly and said she was going to credit me 1000 dollars for my trade but not to worry that I could come back and turn in my old phone at a later time since i needed it still to do the transfer of data. it seemed odd to me but i agreed. I come back 3 weeks later to turn in my phone, nothing had changed, my phone was in the same condition and now the supervisor is telling me that they cannot offer me 1000 credit because it has a small chipped area on the side. they want to offer me $700 and charge me the 300 difference. SCAMMMM then she intentionally puts in the system that my phone is only 64gb when i clearly told her it was 128 GB. this is how they scam people in to upgrading. Unprofessional and all this is being done under the supervision of Bobby an asian male manager. The girls were rude and unprofessional taking advantage of clients and making them fall victims of upgrading while promising higher amounts of credit and once you are stuck with the new phone trying to charge you more. make sure you turn in the phone right there and then.
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August 2023 by Justin C.
Do not go to this store. The employees are either clueless or they are liars. My dad and sister went in to upgrade a phone and were told that with the phone purchase they would her a free iPad. The fist bill comes and there is an installment payment for the full price of the ipad and a 15 dollar monthly fee for cellular on the ipad. This may have been disclosed in the fine print but it is not what was stated when during this transaction. There is no need for this iPad to be on cellular and or was certainly not free. This is shady
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July 2023 by Vanessa V.
It's a nice store in a great location so I felt confident that they'd help me out with my dilemma. The customer service employee failed to file a claim that ended up costing me over a $1,000. Background: I upgraded my phone, the store didn't have it in stock so the new phone had to be mailed to my home. When the package arrived it was just an empty box. I immediately went to the store to report what happened even taking the package with me. The employee stated they needed to file a "lost in transit" claim. If I wanted to re-order another phone I'd have to pay another tax fee of $120. After going through this experience I no longer wanted to upgrade my phone. I just had to consider the $120 I already paid for the lost phone a wash. Turns out the employee never filed the claim and I started getting charged for the new phone that I never received. It's been 5 months now and I'm still trying to get ATT to rectify this mistake. I don't like to right negative reviews but these types of mistakes can really hurt people financially. I am currently looking to switch providers. Just had a bad experience with ATT overall.
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July 2023 by Vanessa B.
It's a nice store in a great location so I felt confident that they'd help me out with my dilemma. The customer service employee failed to file a claim that ended up costing me over a $1,000. Background: I upgraded my phone, the store didn't have it in stock so the new phone had to be mailed to my home. When the package arrived it was just an empty box. I immediately went to the store to report what happened even taking the package with me. The employee stated they needed to file a "lost in transit" claim. If I wanted to re-order another phone I'd have to pay another tax fee of $120. After going through this experience I no longer wanted to upgrade my phone. I just had to consider the $120 I already paid for the lost phone a wash. Turns out the employee never filed the claim and I started getting charged for the new phone that I never received. It's been 5 months now and I'm still trying to get ATT to rectify this mistake. I don't like to right negative reviews but these types of mistakes can really hurt people financially. I am currently looking to switch providers. Just had a bad experience with ATT overall.
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July 2023 by Kimberley M.
Horrible customer service went in there to get a Sim card for my son and the woman had an attitude the whole time and it just seem like she didn't wanna be there and then when I asked about the screen protector replacement, they wouldn't even replace it without the old screen protector, which was never told to me when I purchased the screen protector so I'm wondering now if I lose the phone I don't get a new screen protector anyways, regardless, I won't be purchasing any accessories or upgrading any my phones at that location..
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May 2023 by Cali P.
I bought a phone a few weeks ago. I called because I had a few questions about a trade-in. She couldn't help me because I didn't know the name of the man who helped me the day I bought the phone I said well I have a few general questions. She was confused and told me to elaborate. I told her I would but then told me I only had 5 minutes cuz she had a customer lol. service was terrible in my opinion.
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March 2023 by Habte S.
With the exception of the store manager, this establishment completely lacks DEI training. The representative agents have zero regard for customer service etiquette, furthermore as African American to be ridiculed for their lack of competence went beyond decorum. I'm embarrassed to call this my neighborhood store.
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March 2023 by Robert B.
Just like alot of service businesses, unprofessional. It's fine I can not get done what I came in for but the attitude and not being straight up is the problem. Staff does not understand and does not care.
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February 2023 by Elizabeth A.
Stopped in today to get information on a mobile hotspot for our RV. Elaine helped me out and was so wonderful! Kind and so knowledgeable. Always a great experience with ATT, but Elaine made it even better!
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February 2023 by Sheila R.
Terrible customer service. I've been coming to this community store for the longest time and evidently the service has deteriorated. Can't believe sales associates are so laid back and settle customer sales or service issues with minimal effort or assistance. Gone are the days when reps goes above and beyond for customer service satisfaction. I was told that this branch is an authorized dealer, how come they have limited access to customer transactions to fully assist them. Why are we asked to call 1-800 customer service from their landline service phone to seek assistance for inquiries not found by them on their web info instead of them to speed up the process since they speak the same tech language. The branch so called manager Kimberly tried to help the SA assigned to me, but I guess out of frustration that she was unable to to locate my transaction asked me to call the 1-800 no. Explained that I already spoke with a customer service specialist and was told to go to a branch or authorized dealer and my exchange or return can be facilitated. On the other hand, the said manager said that certain accessories can't be returned or items might be purchased for a discounted price requiring a physical receipt ( neither of the two was true). No invoice receipt was sent to me via email nor together with the package. But the worst part was as the leader of the group she was not firm, instead was glowering at me in front of the SA and stated that calling the service line will not help me with my refund/ return as I will just be given a return label. Went to this store twice for same concern and nothing was resolved. Very frustrated, I finally called 1-800 customer service and spoke with Naya who was very patient in assisting me given the scenario. She verified that the sales invoice is being issued for the first time thru my email and should sufficient to process the return. Third try for return/ refund with physical receipt still to no avail as they still can't find in the system. Either they just don't want to do process return as it was not bought from their store or they just don't want extra work. Not that the store was busy during my 3x visit. Poor customer service satisfaction.
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February 2023 by Skah M.
The staff at this location, including management, are particularly toxic. They are far more interested in wielding power over those who have none and maintaining their power status in their little fiefdoms than they are in actually helping customers in need, The entire team needs sensitivity training, humanity training as well as training on customer service processes. The condescension and sadistic delight they seem to take at saying no is bone-chilling. From a technological standpoint ATT is the worst mobile provider in the country, we know that the company is greedy and doesn't care so one can clearly see how that trickles down into its culture on an interpersonal level.
