AT&T - Internet Service Provider has garnered a mix of positive and critical feedback from its customers. Many reviewers praise the staff for their professionalism and helpfulness. Ingrid, Elaine, Melanie, and Amairany are highlighted for their exceptional service, demonstrating kindness, knowledge, and a willingness to assist customers with various needs, such as mobile hotspots and device trade-ins. Customers express appreciation for the employees, often suggesting they deserve promotions for their efforts. However, there are concerns regarding AT&T's documentation and communication processes, specifically about discrepancies in trade-in values and contract clarity. One customer noted frustration with the paperwork not reflecting agreed-upon terms, which detracted from an otherwise positive experience. Despite these issues, the dedicated staff members play a crucial role in providing a positive customer experience. Overall, while the service staff receives high praise, attention to improving documentation and contract transparency is recommended for enhancing customer satisfaction.
Ingrid, who helped me at the store was extremely professional and helpful. We have been with AT&T for 20 years and had several extra accounts and numbers that we no longer needed and she walked me through the entire procedure. She definitely deserves a promotion.
February 2023
Stopped in today to get information on a mobile hotspot for our RV. Elaine helped me out and was so wonderful! Kind and so knowledgeable. Always a great experience with ATT, but Elaine made it even better!
November 2022
Alma was a great customer Service person. I think she would make a great manager. For AT&T. She helped me with my phone. And Apple Watch.
