Ross Dress for Less offers a wide range of brands and the latest styles for families and homes at prices 20% to 60% lower than department stores. Customers appreciate the neat and organized environment, with many finding good deals on shoes and home goods. However, some reviews mention a limited selection of men's dress clothes, particularly in smaller sizes. While the staff is often described as helpful and the store clean, there are occasional complaints about the checkout process. Customers have experienced long wait times, especially with a single line for both returns and purchases, leading to frustration when they are in a hurry. For instance, one customer noted disappointment over being directed to wait in line when no one was checking out. Overall, while many enjoy shopping at Ross for its deals and variety, some have faced challenges with customer service and product availability, leading to mixed experiences.