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November 2023 by Luev U.
Lazy ass employees just standing and not helping worst customer service. I came ready to buy but they're just standing around not doing anything but talking to each other!
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October 2023 by Ivory Mccullouch
Store is clean and stocked didn't really have sales staff stay energetic and turnt up
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August 2023 by Jarmar W.
This was one of the most greatest customer service experiences for me. I went to 2 two other shoe stores and both had horrible customer experiences. In this market customer service is what drive sells. When I walked into Shoe Palace I was encountered by this warm greeting by a gentleman by the name of Austan. He asked us if we were finding everything ok. He even offered to bring some selection of shoes out so we could make a better decision. I ended up purchasing 2 pair of shoes for my daughter and son. Austan is amazing at making a connection with the customer and should be on a path to management because he should be educating other on his expertise. Please keep doing business this way it keeps customers coming back. Lastly Austan made me feel like family I'm grateful for this experience today. Keep Austan he is a keeper.
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July 2023 by Tayler S.
jocelyn did a great job at helping me find a pair of personals for my collection, she was very quick to go get my pair I didn't have to wait long, she has great customer service also great energy and I will be coming back thank you jocelyn!
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July 2023 by Lakeisha T.
Shout out to Olivia she went above and beyond to make sure we received the UNC's on the release date
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July 2023 by Brandon P.
I've been coming to shoe palace every other week to get some new personals I can wear out in the summer. I was greeted by one of the workers Jocelyn, and she helped me pick out some new heat that fits me best! She's always approaching new customers in the store and always offering to help whoever no matter how busy the store gets! If you ever need someone to point you in the right direction, she is your person! Thank you Jocelyn! Thank you for getting me some heat for the summer!!
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June 2023 by Joyce A.
Very helpful sales person. Bought 3 shoes for my daughter, my cousin, and myself. Located at the mall, towards target entrance. Variety of selections. 6-25-2023
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May 2023 by Lost Angeles
Many Stores got men Pandas Long Beach sold out they told me Lakewood Has them too came and saw one dude standing by the register talking to the Manager Brian, everyone knows he selects his family and friends on the shock drops and raffles. I saw other resellers just sitting waiting for me and other customers to leave, saw a staff bring out a orange box and put it by Brian side so I asked if they had any pandas she said they didn’t. Hung out in the parking lot and saw dude that was staring by Brian come out with a bag saw other ppl running into the mall and they were also coming out with bag I asked him if they still had pandas he said they might but they are doing selective selling. He was like you know how Brian Backdoors but you gotta pay. He probably thought I was a reseller cuz of my sneakers. The other manager the African American guy he would not allow this but it was his day off. Cmon Shoe Palace gotta do better
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May 2023 by obey 666
Y they have a phone when they can't answer the phone
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April 2023 by Jose A.
Definitely coming back great variety and super fast and great customer service Jocelyn was super nice and helpful answered all my questions and helped me pick out the perfect shoes for me and my kids best customer service compare to any shoe store I've ever been in!
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March 2023 by Steven Gonzalez
Very helpful staff.
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January 2023 by 7 sho
I hate going here every time I come they have the shoe on the rock but as soon as you ask for it they say oh no we don't have that shoe .....why do you have to shoot out here
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December 2022 by Rain D.
worst customer service very bad immature pathetic girls did everything they asked and just try to laugh at my face seriously we should all be trying to in power over self and other women whats right is right what's wrong is wrong we all know what is right to wrong and these go girls were unfair
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December 2022 by Maiya L.
I'm a bit sad because I can't remember the log in to my old yelp but this visit was so good I created a new one just to shout this store out. The staff at Shoe Palace NEVER disappoints. Everyone is so helpful and nice when I come here, I told them the service is better than Chick Fil A and I LOVEEEE Chick Fil A y'all Jocelyn, Paul, Bryan, Tyus and Austan answered all my questions and helped me so much, love them! I'm big on good customer service and they gave me GREAT customer. This is definitely my FAVORITE Shoe Palace
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November 2022 by Josefina Lopez
The guy worker thinks he's a security guard
