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February 2024 by Tamara T.
I needed new wipers for my van. Not only was Katie helpful in picking out the correct ones, but she went out and put them on for me, too! Katie was very professional and friendly. She showed me how to unsnap the wiper blades and how to put them back on. I haven't had a bad experience with this Auto Zone. I will be back.
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January 2024 by Stephanie A.
Freddy gave me exceptional service today! He was able to recommend the rights I needed and even took the time to help me with making sure everything was installed correctly! I truly appreciate the amazing customer service! Salud!
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December 2023 by Noie Grayes
The Team acknowledges you upon entry, very helpful and friendly and Yes they even put the oil in my truck!Who's That For Customer Service!!!!!BRAVO GUYS????
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November 2023 by Sherri
I went into auto zone this morning and I needed oil so bad. I had none in my car nothing. I was waiting in line then a real kind man (Freddy) asked if I needed help. He helped me pick out the right one for my car. Then he went out to my car and checked my fluids. He put the oil in for me. Thank you so much Freddy for all you help and knowledge.
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November 2023 by Hollie Ackrill
Jacob who works here at 6 pm on a TuesdayIs very rude , sarcastic, tells me to read the instructions instead of demonstrating how to use the product (OBD reader)Horrible horrible nasty attitude , nothing friendly about this guy , his customer service is absolutely horrible , he hinted that I'm dumb " it's right there! Read the instructions! "I can't believe how obnoxious this guy was telling his co worker not to help me with the product at all , not to explain it to me ,Told his co worker not to demonstrate the product , said " have her read the instructions!"Sarcastically came over to pretend to explain the product , then just told me to read the instructions again.This guy shouldn't be in sales or public for that matter with such a nasty. Personality , horrible rude , patronistic attitude .I won't be coming back here to this AutoZone, you seriously should fire this guy, as a business owner, I'd fire this guy on the spot for his horrible customer service .
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November 2023 by Marvin Sanders
I came to AutoZone on 10th and all the managers and employees were fantastic especially Moises Bravo came out to the parking lot and informed me how to install the reservoir correctly and within a few minutes I got my reservoir installed and the car up and running and It made The whole job much more easier than I expected best AutoZone in the AV give him a 20 out of a 10 this place Rocks!!!!
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November 2023 by Steven Peters
Went into the store to get a new signal bulb for my car. Young man behind the counter quickly looked up the bulb number and reminded me I needed the amber bulb since this was for the front. Not taking anything away from Angel, but this is the kind of help I have always received at this store. I just finally said something.
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November 2023 by Alice Sorrell
Yes I like the guy name Freddy he was very nice he was helping me And my baby’s to get home safely I thank you so much I will always come back .
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October 2023 by Ian Twyford
This review is based on the excellent customer service I received from their associate Freddy who went above and beyond for me. My battery died so I came in to purchase a new one. They didn’t have my type in stock but rather than send me on my way he took the time to call another store and arrange for me to pick it up there. The other store didn’t have anyone available to install it so he went the extra mile and told me to bring the battery back to his location and he would install it for me, which he did. It would have been easy for him to just send me away initially but he took ownership of my situation and really helped me out. He also spoke of the pride he takes in helping people, his belief in the company and his desire to move up within the company. A true ambassador and autozone is lucky to have someone like this working for them. Thanks Freddy!
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September 2023 by Phyllis B.
Been here a few times and the employees are literally so awesome. Super helpful & accommodating. Today I went for a battery test, Freddy F. went over the top assisting me & helping me with my battery issues. Thanks so much for all you guys do! There's been a few more employees I'd like to give a shout out too but don't remember their names :( Either way, go Ave I autozone y'all da bees knees
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September 2023 by Isaac Salvatierra
I've been coming here for years and the service has always been primo. Some of these guys are veterans and some new faces. Some new faces I met yesterday Juan, he was chill, I asked if someone could check my battery and he did. He sold me a new one I needed. Now, Bryce. H installed my battery he was very nice very handy with the tools, he was able to install the battery quickly he even informed me about some products to help care for my battery like the battery terminal cleaners, grease and he showed me how to use that stuff. Very cool guy other customers seem to enjoy his company as well, a couple customers came by just to say hi to him and watch the master work as he changed my battery. 10/10 would recommend.
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September 2023 by Joey
Jacob is one of the greatest if there was a service I needed from autozone Jacob S. Whent above and beyond in representing Auto zone and helping a person without a clue about mechanics above all els he was the only one who didn't judge he just wanted to help and know I was safe. Amazing person if you ask me thank you Jacob. God bless you .
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August 2023 by Yvette Gonzales
I bought a transmission filter kit from them and they sold me the wrong kit. A transmission filter kit for it and I you told me the wrong filter when I pulled it off to put on the other filter. It was the exit exactly the opposite of configurations than what it should’ve been and I got and I called him and John and he told me to bring it back. I go back up there and because I was using the gasket and thought I had the filter and I’m not gonna bring gas because I can use that and I was already using is already up you know in halfway sold in he told me he won’t take it back because that I don’t have the box or the receipt or the gasket I do not see it and I’m using the gas is all I needed to filter the right field because you show me the wrong one, so I never did and I just walked out the door. If he would give me you know, but I would advise you to make sure with that the AutoZone on High and 10th St. deliver for I manager don’t trust him.
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July 2023 by SARANPORN GARRUBBA
I has been to auto zone for a while, all the autozone has a good customer service. But the one is touching my hearts is autozone in 865 west ave I Lancaster CA. 93435.I have been there 2 weeks ago.I need oil for an oil change. Went I was there, the shop is busy, I look around and saw one worker, he was busy with something in the store. In my mind, I just want to ask him, where the oil section is. But Mr. Freddy stops what he doing and takes me to the oil section and helps me with nice kindness, asking me what kind of car I have. What year? I told him I know what kind of oil I need but he said using the ring oil is the best thing for the car. I use his computer to look for the information on the car for me and go to my car to help me check. I am a very preacher and Mr. Freddy does it for me. And he not only helps me. Sometimes I went there he and the other workers helped the customer very well. Sometimes I do not see Mr. Freddy, but still, some other workers help me very helpful. Totally all the worker in the auto zone on Ave I is very good. Work well friendly, kindness. I recommend you guys go to all the auto zone. ? is better than another place I have been before.
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July 2023 by Laura Ontiveros
Super friendly service!! I was nearly having a panic attack because my car batter had given out on me before entering my graveyard shift. I quickly came in praying that I could get a battery just in time sine it was a few minutes until the store closed. Your employee, Juan was super understanding of my situation and was super generous enough to not only help me with my purchase, but he helped me install the battery as well. Angel sent!
