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“Andrew was awesome! He was very respectful, professional, and knowledgeable. He answered every question I had and made sure everything was set up properly and that I was completely satisfied. Top notch service! Thanks Andrew!”
“I've tried all available services in the Newcastle area (even starlink). Nothing came close to providing the speed and consistency I needed. They are local and Tim is as responsive as is humanly possible. Thank You!”
“Greatest customer service I've seen since my younger days. Store manager Roy was so helpful.. Shannon was the star of this show. She spent half an hour on the phone with corporate fixing things that others wouldn't touch thank you Shannon you are a superstar..”
“Chris and Josiah (I hope I spelt that correctly) are extremely helpful and patient. I would recommend working with them anytime. Thank you. They went out of their way to get is a killer deal and find us savings we where missing.”
“Just upgraded our two phones. Had outstanding customer service from UMER. He was great to work with. Very efficient and very knowledgeable. I would highly recommend him to anyone needing help with their phones.Jack & Marilyn Smith”
“We went to this place and Anatoliy and AJ spent too much time on our cases to offer us different promotions and options. They were very nice, professional, knowledgeable and friendly. As a platinum customer of Xfinity I highly recommend them.”
“After my service was initially connected, my internet service dropped shortly after the Technician left. I called Astound for support, but they were unable to identify the problem. They sent out another Technician the very next day. The technician that showed up was very knowledgeable, and found the issue after doing some checks. I was very pleased with his expertise, and my internet connection is better than ever!”
“Fidium Fiber (Consolidated Communications) has been awesome for me. I have been getting 1Gbps upload and download (see pic). I uploaded 450GB to Dropbox in minutes. I left for lunch, came back, and it was done. I will explain why I think there is a difference between my service and the 1-star reviews. First, proper installation is key, and my installer did a 10/10 job. I did my homework beforehand and discovered exactly what needed to be installed and where. I guided the installer on exactly where the Ethernet cable needed to be, where to make wholes in the walls, etc. The tech appreciated the simplicity. If somebody else had been here and given lame advice to the installer, the installation would not have come out as good. Second, the 1Gbps is via the raw Ethernet cable from the Fidium modem straight to my computer. That is the extent of Fidium's duty. Any slow down that occurs at the wifi router is NOT Fidium's fault. There are many factors, beyond Fidium's control, that can cause a slowdown at the wifi router. Third, I use my own wifi router. I have been using my own wifi router forever. So, I don't even know what it is like to use a provider's router. The installer told me my router is better than Fidium's wifi router. Any wifi router does chop down that 1Gbps, but that is universal for any provider and unrelated to the raw service provided to the home. Fidium could explain how their customers can buy a better router, but such an explanation is too much information for some customers. So, I understand why Fidium does not explain. I am a former Xfinity/Comcast customer of 15+ years. Xfinity's download speed was fine, but Xfinity could not provide faster than 9Mbps upload speed to my home. My plan was the second fastest they offered but was taking several days to upload 450GB to Dropbox. That was the last straw for me.”
“I had a great experience with this T-Mobile here at Galleria Boulevard and the person who helped me out is really consistent and did a great job. The new manager Julian is really professional!”
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“I just upgraded my plan and mobile phone. All the staff that I dealt with during the process were most professional, knowledgeable and patient. I am 87 and challenged with the process of setting up a new phone; however, they worked with me and had everything up and running. My family and I have been with Verizon for over 30 years.”