Citizen Watches

Watches
Hours: Citizen Watches offers a nice selection of watches, including brands like Citizen Eco-Drive, Bulova, and Caravelle for both men and women. The store is located at the San Francisco Premium Outlets. Staff can be very knowledgeable, providing excellent service that customers describe as 100%. Some interactions are positive, with accommodating staff who show new styles and create a pleasant shopping experience that brings joy. However, there is significant confusion regarding the store's policies and affiliation. Customers report being told the location does not service third-party purchases, such as items bought online from the official Citizen website, and will not size these watches or change batteries. Some have been refused service and asked to leave. The store also states it is not affiliated with Citizen, leading to questions about whether it is a real store or an outlet franchise. Store policies note that returns are not allowed after purchase, but exchanges for a watch of equal or greater value are permitted within 30 days. Prices in the store are noted to be higher than online, even after discounts.

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1. Livermore, California