Legacy Appliances is a well-regarded business known for its quality appliances and excellent customer service. Many customers have highlighted their positive experiences, noting the affordable prices and the attentiveness of the staff. Ali, in particular, received praise for understanding customer needs and guiding them through the purchasing process. Customers appreciated the seamless delivery and installation services, which contributed to a hassle-free experience. However, some reviews mentioned mixed feelings about the service. One customer faced an unexpected charge during installation, which led to dissatisfaction despite being happy with their appliance selection. While the customer service team attempted to resolve the issue, the lack of follow-up left them unsure about recommending the business. On a positive note, other customers expressed gratitude for the professional support provided, especially by staff members like Faith, who offered valuable guidance throughout the appliance selection and maintenance process. A significant purchase of $60,000 in appliances was handled well, with the owner taking responsibility for a manufacturer's issue, showcasing their commitment to customer satisfaction. Overall, Legacy Appliances is recognized for its quality products, knowledgeable staff, and a willingness to address concerns, making it a solid choice for anyone looking to upgrade their kitchen appliances.
It was a seamless nice experience buying a refrigerator at Legacy. Ali helped us with our purchase. He understood our requirements and guided us in the right direction. Thanks Ali !
January 2024
Amazing experience! Sales people really listened to my needs and went out of their way to meet them. Delivery was seamless! Great experience. Thank you so much for everything. I’ll definitely refer to others!
December 2022
The guy Spencer did a great job in acknowledging and greeting me. Very polite & professional. Great guy. Exceptional service.
