Michaels Custom Framing is a store known for its modern crafts, seasonal decorations, and framing services. Customers often visit for specific items or holiday decor that tends to look less "crafty" and more contemporary compared to other stores like Joann, which offers more traditional craft items such as fabrics and yarns. While some find Michaels to be more expensive than competitors, many appreciate their competitive pricing on framing and their helpful, friendly staff. Employees like Savannah and Isabel are praised for their kindness and assistance, particularly in helping customers choose frame colors and ensuring a smooth shopping experience. Over the years, Michaels has improved its customer service, with employees now providing fast, professional, and personable help. The store is also appreciated for its cleanliness, organization, and stock availability. Customers value the collaboration between different store locations, as seen when staff from one store assist customers at another, creating a seamless shopping experience. Although some find the Michaels app frustrating due to errors, the overall experience at Michaels Custom Framing is positive, making it a preferred destination for seasonal decorations, framing, and crafts.
Selection is almost unlimited ? Service on the floor not so much ?
August 2022
I just want to say how nice and helpful Savannah was with helping frame some posters and other pictures. She really took her time and helped me choose some nice colors that look great with my photos.
July 2021
This review is for Dara, super sweet very helpful. Directed me to what I needed and then helped me a checkout quick great personality and efficient. Thank you Dara
