Michaels is a well-organized and clean craft store that provides a pleasant shopping experience for customers. The ample parking and friendly staff, particularly Savannah, Jayden, Isabel, and Ellie, have been praised for their exceptional customer service. The store offers a nice selection of products, including price labels for crochet apparel and a wide range of seasonal decorations. Customers have been impressed by the store's competitive pricing, especially for framing services. The staff is described as professional, personable, and helpful, going the extra mile to ensure customer satisfaction, such as transferring an item from another location and returning a forgotten phone. Overall, Michaels has been commended for its improved customer service and wide variety of craft supplies, making it a go-to destination for crafting and seasonal decor needs.
Thank you Michaels and your lovely people! I did my daughter's 9th birthday party and everything was perfect! They decorated, I just brought the food and they handled all the activities. Amazing service!
December 2025
Good selection of arts & crafts products. The store is always clean and well organized and it's usually way less busy than the Dublin location. Also they have self checkout!
October 2025
My favorite Michael’s store in the whole Bay Area. Clean, well organized , stocked and above all superb customer service!!! I wish all other Michael’s locations will come and learn how an art store should be like
