Post Offices near Livermore, CA

“Today's visit with Wilbur was 5 stars! I'm giving 4 for overall experience with the branch.

I brought my 2 sons in today for an appointment for passports at 11 am on a Tuesday. We arrived 15 min early and there were only 2 customers in line. This is the time to come as it's usually quite a long line. We approached the window with papers in hand and the tall woman with long black hair asked if we had an appointment and told us to sit down until we were called. Right on time, Wilbur called us to the end window, took our paperwork and asked if I had photocopy of each birth certificate and ID along with the originals. I missed that part of the instructions but he said not to worry I could get copies for a dollar. He took our photos and let us check to make sure they were ok because we would have them for 10 years. That was nice of him to let us check.

Entire process took about 30 min but was pretty painless. I had paperwork completed but he needed to verify everything and hand write a section for each of us, then payments to USPS and US dept of State for actual passports for each individual passport. He worked quickly and that was the time it took. I appreciated him being pleasant with us and making sure it was all correct. A very easy process and overall good experience.

Otherwise, for general mailing from this branch, I've had good luck when asking for extra priority mail boxes when the rack in the lobby has been empty and overall a smooth process getting through the line. However, once in awhile the desk clerks aren't putting on the happiest face when helping. I get it, I used to work for the Fed Government and sometimes it's just not a great day on the job, but I've found smiling makes an tough day better and others smile back at you. I don't have any major complaints as it's usually pretty efficient, just not always as pleasant as it could be.

I did have to deal with management at one point when a mail truck left her mail truck running and it popped out of park and drove into my new car in front of my house. It took months, but eventually got my deductible back with help from management, I've forgotten the gentleman's name as it was over a year ago. Just know the federal government is their own entity so they don't have car insurance like you'd typically deal with.”

“Thank you to whoever helped me today you are truly a blessing. She really went above and beyond to make sure my package was received. They are the best in the business. Your package is in good hands if it’s here.”

“We had an excellent experience with our infant's passport application and photography. The entire process was seamless. A special thanks to JB, who was a pleasure to work with—he nailed the baby photo on the first try without us needing to do multiple takes. Highly recommended!”

“Went during lunch on a random Tuesday and they had 3 people working which made the process very fast.
Also got tips from the clerk on priority mail which was very helpful!”

“Went into the US Post Office in Pleasanton and it was honestly smoother than I expected.

Walked in, got helped pretty quickly, and the staff actually explained what I needed instead of just pointing me somewhere. Place gets a bad rep sometimes but this visit was solid. In and out without it turning into a whole thing.

It’s still a post office so yeah it can get busy at times, but if you go at the right hour it’s pretty straightforward. Just handled what I needed and left, no issues.”